TikTok Shop
1 day ago
TikTok Shop - Seller Experience Manager (Home and Electronics) – London 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities Seller Journey Enhancement – Improve the entire seller journey on TikTok Shop, from onboarding and listing to violations, appeals, logistics, and seller education. Cross‑functional Collaboration – Work with BizOps, GNE, Product, and other XFN teams to capture seller feedback and BizOps requests, identify root causes, and develop systematic solutions. Strategic Solution Development – Prioritize key issues and create actionable solutions for onboarding, listing, violation and appeal processes. Project Management – Drive and manage progress of high‑priority projects with GNE, Product, and XFN teams, ensuring successful implementation. Seller Experience Research – Design and conduct research to identify and address blockers and pain points. Data Analysis & Metrics Tracking – Monitor, analyze, and interpret key metrics, using insights to recommend improvements. Review & Communication – Prepare review meetings and communicate progress to project sponsors for transparency and decision support. Qualifications Minimum Qualifications Strong strategic thinking to prioritize and decompose key issues. Strong analytical skills, translating data into actionable insights. Experience in project management, ideally in a cross‑functional setting. Excellent communication skills for collaborating with diverse teams. Preferred Qualifications Experience on seller experience / governance related topics. Proficiency in seller research methodologies. Ability to thrive in a fast‑paced, dynamic environment. Working on site in London with XFN teams preferred. About TikTok TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Seniority level Associate Employment type Full‑time Job function Sales and Business Development Technology, Information and Internet #J-18808-Ljbffr
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Tiktok Shop
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