Administrative Assistant

Administrative Assistant – Mindplace Mindplace Winchester, 129 High Street, SO23 9AX £26,800 per annum plus excellent benefits We believe caring for your mind should feel as natural as caring for your body. That’s why we’re creating dedicated spaces with expert face‑to‑face support, grounded in nearly 80 years of trusted Bupa care. Job Description Position: Administrative Assistant – Mindplace Location: Mindplace Winchester, 129 High Street, SO23 9AX Employment type: Permanent, Full time, 37.5 hours per week. Monday‑Friday shifts between 8 am and 10 pm and Saturday 9 am to 5 pm. Salary: £26,800 per annum plus excellent benefits. We make health happen. We are looking for a dedicated individual to efficiently and effectively manage all administrative and receptionist activities. This role is essential for the smooth operation of our centre and is crucial in providing outstanding customer service. Your commitment to excellent service will help create positive experiences for everyone who visits us. Responsibilities Greeting and welcoming customers and supporting the customer journey throughout the centre up to thorough checkout. Answering, screening and forwarding incoming customer queries via phone calls, and proactively managing the local mailbox and e‑mail. Proactive maintenance of a well‑presented reception and waiting areas. Ensuring customer reports are dispatched from the centre within the desired time frame, including effective management of abnormal results. Ensuring all customers have the correct paperwork to support their visit – appointment packs, clinical file preparation and consent forms. Effective results management, including receiving, scanning, uploading and following up with suppliers to ensure turnaround within the agreed SLA. Updating customer details, booking, changing and rescheduling appointments on EXACT/BOSS/Meddbase; processing payments, invoices, added charges and credit notes upon customer departure. Organising documents for quick turnaround, working in date order and prioritising to meet deadlines. Assisting in bookings of mammograms and MSK referrals (where delivered at the centre). Post – collect, open, date stamp, distribute incoming post and post outgoing post. Generating letters as required by the business. Monitoring stocks and ordering goods when required. Processing invoices/delivery notes as per Bupa policy. Playing an active part in ensuring well‑presented facilities through pro‑activity and effective escalation when required. Key Skills / Qualifications Excellent communication skills, both written and verbal. Deliver outstanding customer service by being friendly and welcoming. Administrative and reception experience. Well‑organised, reliable and proactive. Computer literate. Knowledge of medical terminology (desirable). Personal Characteristics Flexible with hours, days and shift patterns. Adaptable to a changing environment. Resilient and driven to provide a world‑class service in challenging situations. Well‑developed communication skills. Effective time management. Ability to work autonomously in a busy environment. Understanding of the business environment. Ability to work well within a multi‑disciplinary team. Benefits 25 days holiday, increasing through length of service, with option to buy or sell. Bupa health insurance as a benefit in kind. Long Service – for every milestone at Bupa we reward you with e‑cards, extra holidays and money. Interest‑free annual travel Loan to enable purchase of public transport annual season tickets. Wagestream – early access up to 40 % of your earned wages within minutes. Competitive pension plans and parental leave options plus access to unique products such as our Menopause plan. My Bupa Extras – discounts at your favourite retailers, plus a huge range of tools, content and information to support your wellbeing. Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, champion diversity, and understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Job Details Seniority level: Entry level Employment type: Full‑time Job function: Administrative Industries: Hospitals and Health Care #J-18808-Ljbffr