Customer Service Retention Specialist

1 week ago

Heaton Norris, United Kingdom Certain Advantage Full time

Customer Service Retention Specialist (Sales)
Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role. 

The Company
We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity,
 
The Role:
We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you

Key Responsibilities

Customer Retention: Contact existing customers to discuss their renewals,
Offering retention solutions
Identify opportunities to maintain long-term relationships.
Appointment Booking
Schedule Sales appointments efficiently for both inbound and outbound enquiries,
Ensuring a smooth handover to the sales team.
Arranging renewals with existing customers
Live Chat Management: Proactively engage with customers via live chat,
Responding to sales enquiries with speed accuracy and professionalism.
Conduct Follow up calls and communications to ensure customer satisfaction post sale. 
 
£12.24 an hour, plus bonus (£25,467, OTE £35,000) Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis and 1 in 5 Saturdays 9am-1.00pm (40 hours a week) 
Start date ASAP

The Individual

Previous experience in customer service or sales ideally within a contact centre environment
Excellent communications Skills – verbal and written
Customer first approach
Highly organised with ability to manage multiple priorities,
Comfortable working in a fast-paced environment
Results-oriented with a proven history of meeting or exceeding sales targets.
Experience handling objections and turning dissatisfied customers into loyal ones
Empathetic
Persuasive and results driven,
Objection handling
Conflict resolution/negotiation,
Attention to detail.
Capable of working independently as well as collaboratively within a team.
Proficient in using CRM software 
Working with Certain Advantage
We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.
We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

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