Customer Service Assistant

5 days ago

Norwich, United Kingdom East of England Cooperative Full time

OverviewCome and join our team As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business. Want to know more? Take a look at our job description for the role here.Working patternNormal working pattern for this role is non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.Post 1: Monday – Friday, 6am – 10amPost 2: Tuesday, 12noon – 5pmPost 2: Thursday, 9.30am – 2.30pmThe person we are looking forFriendly and approachableA reliable team playerEffective communication skillsA positive attitudeEngaged and self-motivatedWilling to learn and adaptHave a basic level of numeracy, literacy, and IT SkillsOver 18 rolesDue to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.Perks of the jobCompetitive rates of pay20% discount in our food stores, along with other discounts across our family of businesses22 days holiday (plus bank holiday entitlement) which increases with service5% employer pension contributionDeath in service benefitEnhanced family leave and pay arrangements*Opportunities to grow, with award-winning training and apprenticeship programmesGreat discounts, deals, and cashback across over 900 high street and online retailersFinancial wellbeing support, including WagestreamAccess to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)Employee Recognition SchemeLong Service AwardsFree remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling servicesEmployee Assistance ProgrammeWe recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-operativ and our colleagues.* Enhanced on statutory terms, subject to service criteria. #J-18808-Ljbffr

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