Retail Senior Customer Assistant

Retail Senior Customer Assistant (Part-Time)
- Norwich Combined Court Centre, Norwich, Norfolk
- Overview
- Royal Voluntary Service cafés, shops and trolleys are part of the fabric services from NHS venues to Courts and Tribunals centres, and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action throughout the community.
- The Role
- Working alongside a friendly team, you will participate in the day-to-day running of our busy two-outlet café and retail services in Norwich Combined Court Centre.
- In this role, you will be responsible for:
- Providing friendly, helpful and efficient customer service at all times
- Supervising a team, ensuring food is prepared to high standards
- Operating the till, undertaking cash reconciliation and opening and closing the service
- Receiving deliveries, storing appropriately and rotating stock
- Engaging, directing and leading volunteers
- Maintaining Health and Safety and food hygiene standards
- Supporting the manager to achieve KPIs
- Accessing team members’ and volunteers’ performance

Working Hours
- This is a permanent, part-time role working 20 hours per week, Monday-Friday.
- Our retail sites can be open on weekends and bank holidays. There may also be opportunities for paid overtime in busy periods or to cover absence.
- What you’ll need
- Working in a Court requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.- Previous experience in a retail or cafe environment with experience of managing people
- Knowledge and experience of general administrative processes
- Excellent communications skills
- Skills in organising, delegating and prioritising
- The ability to remain calm and professional in a fast-paced environment
- Excellent customer service skills
- The ability to work within a passionate team as well as working on your own on occasions
- Flexibility towards the needs of the business, attending out of hours training if required

Knowledge of EPOS systems would be beneficial.
- Knowledge of Food Safety and Health & Safety procedures would be advantageous but full training will be given.
- What you get in return
- We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:
- An hourly rate of £9.85 per hour
- 25 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Six weeks company sick pay
- A great pension scheme
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

How to applyHere at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.
- Join Royal Voluntary Service and together we can change lives, change communities and change society.
- Dates to bear in mind- This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
- Other organisations may call this role Retail Supervisor, Retail Team Leader, Café Team Leader, Café Assistant Manager, Retail Assistant Manager, or Food & Beverage Team Leader.