Senior Customer Contact Transformation Lead

What is great about the role Lead the transformation of our contact centre operations to deliver brilliant consistent service. Join up our customer support functions so the experience feels seamless end to end. Tackle the root causes of failure demand using insight data and creativity to make things simpler for customers and colleagues. Design new frameworks...

What is great about the roleLead the transformation of our contact centre operations to deliver brilliant consistent service.Join up our customer support functions so the experience feels seamless end to end.Tackle the root causes of failure demand using insight data and creativity to make things simpler for customers and colleagues.Design new frameworks...

Page Group are recruiting a Senior Project Manager within a Global Contact Centre for a globally recognised financial services organisation. We are looking to speak with senior contact centre professionals who have experience in change management, process improvement and transformation projects. **Client Details** - Top 10 Global Accountancy and Business...

A leading financial services company in Cardiff is seeking a Head of Customer Services to lead its contact centre. In this hybrid role, you will ensure an exceptional customer experience for clients in the UK and US. Candidates must have senior leadership experience in a contact centre, proven transformation success, and strong analytical skills. The role...

A higher education consultancy in Cardiff is seeking a Programme Manager to lead and deliver large-scale transformation programmes. This role involves overseeing project delivery, engaging with senior stakeholders, and fostering high-performing teams. The successful candidate will have extensive experience in change management, strong communication skills,...

Director Strategy Partnerships & Transformation This is an exciting opportunity to work in a vibrant and diverse city and to be part of a dynamic senior management team of a leading public sector organisation with 15,000 employees delivering over 700 individual services to over 362,000 residents. A recent independent peer review found that Cardiff Council is...

Base Location: Perth, Reading or Cardiff Salary: £43,704 - £51,484 + a range of benefits to support your finances, wellbeing and family. Working Pattern: Fixed Term Contract | Full Time | Flexible First options available The role We are looking for a motivated Team Manager to join our dynamic Contact centre team. This role is pivotal in driving first call...

This is an exciting opportunity to work in a vibrant and diverse city and to be part of a dynamic senior management team of a leading public sector organisation with 15,000 employees delivering over 700 individual services to over 362,000 residents. A recent independent peer review found that Cardiff Council is a ‘good and ambitious Council’ with a...

I'm delighted to once again be supporting this fantastic growing organisation as they look to recruit a contact centre trainer to join their business. My client is one with an entrepreneurial and acquisitive approach to growth and their existing contact centre operations currently consists of around 350FTE over 5 sites, both onshore and offshore. This...

Transformation Service Group Lead (Health and Life Sciences Advisory) Join to apply for the Transformation Service Group Lead (Health and Life Sciences Advisory) role at WSP in the UK & Ireland. As a member of the Health and Life Sciences Advisory (HLSA) senior leadership team, you will design and deliver transformation programmes across the health and life...