Customer Contact Transformation Lead
1 week ago
What is great about the roleLead the transformation of our contact centre operations to deliver brilliant consistent service.Join up our customer support functions so the experience feels seamless end to end.Tackle the root causes of failure demand using insight data and creativity to make things simpler for customers and colleagues.Design new frameworks shape digital channels and embed sustainable improvements that will last.Work closely with senior leaders tech and operational teams to turn ideas into real change.Where does the role fit inThis is a senior-level role providing additional leadership capacity during a period of transformation. Youll play a key part in ensuring continuity resilience and innovation in how we manage customer contact. Youll also act as an ambassador for excellent customer service building strong relationships across the business and beyond.What skills and experience do you needYoure a collaborative forward-thinking leader with strong experience in customer contact transformation. You know how to use insight to drive decisions communicate clearly at all levels and inspire teams through change. Above all you care about delivering great experiences for our customers.What are the pay and benefitsThe salary is 64982 for a 37 hour full time 12 month position.Working days are predominately Monday to Friday days or you can work compressed hours on a 9 day fortnight.26 days holiday entitlement plus Bank holidays rising to 30 days with length of serviceAll other internal benefitsFREDIEAt Pobl Group we are guided in all that we do by a group of principles that we call FREDIE these are: Fairness Respect Equality Diversity Inclusion Engagement. This means that whatever your background you will have an equal opportunity at Pobl Group and we encourage you to apply now.How do you applyIf you have the skills experience and enthusiasm required to be our next difference maker please follow the prompts to apply now. We just need an up-to-date CV short/focused cover letter along with a few contact details so that we can get back in touch with you.Interviews will be taking place on 4th November in our Cardiff office.If you would like any support with your application or to discuss any adjustments that you may require to support you to application process please contactor Key Skills Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture Employment Type : Full-Time Experience: years Vacancy: 1
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Customer Contact Transformation Lead
7 days ago
Cardiff, United Kingdom POBL Full timeWhat is great about the role Lead the transformation of our contact centre operations to deliver brilliant consistent service. Join up our customer support functions so the experience feels seamless end to end. Tackle the root causes of failure demand using insight data and creativity to make things simpler for customers and colleagues. Design new frameworks...
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Senior Customer Contact Transformation Lead
7 days ago
Cardiff, United Kingdom POBL Full timeA forward-thinking organization in Cardiff is seeking a Senior Role for transforming contact centre operations. The ideal candidate will lead initiatives to enhance customer service, utilizing data insights, and inspiring change through effective communication. This full-time position offers a salary of £64,982 for a 37-hour week, with benefits including 26...
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Contact Centre Team Manager
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Cardiff, United Kingdom WSP in the UK & Ireland Full timeA leading engineering firm in the UK is seeking a Transformation Service Group Lead to drive impactful change in health and life sciences. The role focuses on developing transformation strategies, managing cross-functional teams, and ensuring compliance with health policies. Ideal candidates have a strong background in healthcare transformation, excellent...
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Transformation Service Group Lead
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Cardiff, United Kingdom WSP in the UK & Ireland Full timeTransformation Service Group Lead (Health and Life Sciences Advisory) Join to apply for the Transformation Service Group Lead (Health and Life Sciences Advisory) role at WSP in the UK & Ireland. As a member of the Health and Life Sciences Advisory (HLSA) senior leadership team, you will design and deliver transformation programmes across the health and life...
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Transformation Service Group Lead
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Cardiff, United Kingdom WSP in the UK & Ireland Full timeJob Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of...
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Transformation Service Group Lead
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Cardiff, United Kingdom WSP in the UK & Ireland Full timeJob DescriptionWhat if you could do the kind of work the world needs?At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of...
