Improvement Analyst

Glasgow. G2 5AD / Hybrid Salary from £31,045 Closing Date Thursday 18th December Help us create a better future, quicker Are you passionate about driving change and ensuring excellence in business processes then join our Team as an Improvement Analyst? Working within our Customer Business Centre of Excellence, you’ll play a pivotal role in enhancing our change and incident management processes, focusing on SAP and Cloud-Based application platforms. Reporting to the Change Management Manager, you’ll be at the front­of­line of implementing process improvements and providing expert guidance on change management. Your efforts will support our day-to-day operations, ensuring our business solutions perform at their best. In this dynamic role, you’ll coach and train team members on agile principles. Your expertise will be crucial in refining our planning, incident, and change processes, and you’ll play a key role in supporting internal and external audits to ensure compliance with all stipulated controls. If you’re ready to make a significant impact and help us achieve excellence, we want to hear from you What you’ll be doing As an Improvement Analyst, you will play a pivotal role in enhancing business processes and technological solutions. Your main responsibilities will include: Standards & Documentation: Define and roll out quality standards and templates and maintain comprehensive documentation to support CoE processes. Program Guidance: Guide CoE staff and external contractors/consultants, ensuring alignment with project goals and CoE processes. Stakeholder Management: Support efforts to manage business stakeholders and maintain strong working relationships with key business users. Process Improvement: Identify best practices, recommend and initiate improvement activities, and design, specify, test, and implement changes to business processes. This role is ideal for a proactive individual with a keen eye for detail and a passion for driving continuous improvement in a dynamic business environment. What you’ll bring To excel as an Improvement Analyst, you should possess the following key skills: Complex Problem‑Solving: Ability to navigate and resolve challenges in a highly complex process/technical environment using creativity and innovation. Customer Management: Strong skills in managing customer relationships and ensuring satisfaction. Project Management: Proven experience in managing projects from inception to completion. Communication: Excellent written and verbal communication skills, with the ability to effectively convey information at a senior level. Time Management: Proficient in managing time and prioritizing workload to meet tight deadlines. Analytical Thinking: Ability to think analytically and make data‑driven decisions. These skills will enable you to thrive in a dynamic environment, driving continuous improvement and delivering impactful solutions. Minimum Criteria Utility Industry Expertise: Knowledge and/or experience in the utility industry. Communication Skills: Strong written and verbal communication skills. Project Delivery Experience: Proven experience in successfully delivering projects. Agile Methodologies: Knowledge of agile methodologies and proven experience in delivering projects using agile practices. Atlassian Tools : Experience of use managing projects, collaborating with teams, and maintaining documentation. What’s in it for you As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. Benefits include: 36 days annual leave Holiday Purchase – perfect your work/life balance with extra annual leave Share Schemes Technology Vouchers – save more and spread the cost of your technology purchases Electric Vehicle Schemes – to help you transition to green/clean driving Cycle to Work scheme and Public Transport Season Ticket Loans Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments Life Assurance (4x salary) Access to Savesmart financial wellbeing support Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more Why ScottishPower ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy‑related support. If you need support, please reach out to careers scottishpower.com. #J-18808-Ljbffr