HR Shared Services Administrator

Join to apply for the HR Shared Services Administrator role at BUUK Infrastructure Job Location: Woolpit Additional Location Information: Salary: £28,000 Contract type: Fixed Term Posting End Date: 10/12/2025 At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for the HR Shared Services Administrator who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”. Purpose of this role To provide timely and accurate HR administration across the Group that delivers ‘right first time’, exemplary customer service and meets SLAs. This is a 12 month fixed term contract. Key Responsibilities Provide a comprehensive administrative service across all HR processes, ensuring accuracy and attention to detail together with compliance to process and required SLA’s, as directed by the HR Hub Team Leader. Work in partnership with the Resourcing Team to produce accurate contracts, offer letters and all other onboarding documentation in a timely manner that meets SLA requirements. Work in partnership with the HR Advisors and HR Business partners to produce HR correspondence and documentation for employees as required. Provide effective and timely first line response to telephone and electronic queries, enabling effective resolutions and excellent customer service. Provide an auditing and data cleansing service and management information reports to the wider HR team and management as required, to enable accuracy of data in the HR system. Provide fit for purpose data and documentation for effective management and control of various processes throughout the employee lifecycle including sickness, maternity and paternity, changes to terms and conditions and leaver procedures. Advise employees and managers on the HR Information System including resolving or supporting the resolution of problems related to the operation of the system. Perform other reasonable duties incidental to this type of work as deemed appropriate by the Shared Services Team Leader or other members of the HR department. Qualifications Minimum of four GCSEs, or equivalent, including Maths and English. Experience / Knowledge Strong administration experience in a fast‑paced environment. Good knowledge of confidentiality and the ability to deal with sensitive information. Able to work to deadlines and Service Level Agreements whilst ensuring compliance to processes. Strong knowledge and previous experience of working with databases and Microsoft Office. Abilities / Skills Excellent attention to detail and accuracy levels, both when using databases and compiling documents. Clear and articulate communicator both in writing and verbally, to assist colleagues at all levels of the business. Good initiative to manage own workload and solve problems. Positive, can‑do attitude to ensure high levels of customer service. Desirable A Levels or equivalent. CIPD Level 3 Diploma in Human Resource Practice or equivalent. Experience of working in HR. Experience of using an HR Information System. Knowledge of data protection, including GDPR. What Can You Expect From Us Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks. Enhanced maternity, paternity and adoption pay. Referral payment of £1,000 (net of tax) when a referred candidate is successfully hired. Hybrid working for eligible roles. Development opportunities to reach your aspirations. BUUK has an award‑winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different under‑represented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. #BUUK What’s the best thing about BUUK? We asked our people. From the supportive culture and opportunities to grow, to the great friends and chocolate brownies, our people tell us what they love most about working at BUUK. We all matter. Find Out About Our Supportive Culture. Hear how our shared sense of mutual respect and belonging underpins our culture and supports us all. #J-18808-Ljbffr