Customer Marketing Manager

What to Expect We’re looking for a Customer Marketing Manager to join our team on a 12-month maternity cover contract. This is a commercially critical role, directly supporting revenue growth by driving adoption, retention, and upsell across our customer base. You’ll design and deliver programmes that increase customer value, surface expansion opportunities, and help Sales and Customer Success teams hit renewal and upsell targets. From advocacy campaigns and reference programmes to customer events and product communications, you’ll make sure our customers are not just satisfied but actively growing with Amplience. Key Responsibilities Develop and execute a customer marketing strategy focused on adoption, retention, and expansion. Partner with Customer Success and Sales to identify upsell opportunities and build targeted campaigns that accelerate growth. Build strong advocacy with customer references, case studies, and success stories that directly support new business and expansion deals. Lead customer communications and lifecycle campaigns, ensuring customers are fully informed and engaged with the platform. Drive participation in Amplience customer community and advisory programmes, creating champions who influence revenue opportunities. Track and report on customer marketing impact against revenue goals, including renewals, upsell pipeline, and influenced revenue. What You'll Bring (Skills, Experience & Mindset) Proven track record in customer marketing or lifecycle marketing within a B2B SaaS environment, with clear revenue impact. Experience in e-commerce welcome but not required. Strong commercial acumen and experience collaborating with Sales and Customer Success teams. Skilled in developing content that supports pipeline creation and deal progression and using mar tech (HubSpot, Salesforce, LinkedIn Campaign Manager, Monday.com all a must) Excellent communicator, confident in building relationships with senior stakeholders inside customer organisations. Highly organised, results-driven, and motivated by measurable business outcomes. Benefits Pension Scheme Auto-enrolled after 3 months' service Salary sacrifice scheme to maximise tax efficiency 5% employee contribution, matched by 5% from Amplience Pension broker : Titan Group (offers financial advice) Pension provider : Aegon (moved from Aviva in 2024) Annual Leave 25 days paid holiday as standard Sick Pay Up to one month’s full pay per calendar year (at company discretion, with medical certificate) Study Leave 5 days for employees on accredited long-term courses (12+ months) Birthday Leave One paid day off during your birthday month Company-Wide Recharge Days One day off per quarter for the whole business – rest, recharge, and reset All roles are laptop-enabled Working arrangements agreed with your line manager Freedom Fridays : Finish early on Fridays to support work-life balance (full-time employees only) Holiday Buy Scheme Purchase up to 5 extra days per year, repaid through salary deductions Cycle to Work Scheme Save on bikes & accessories via tax-efficient payments (Blackhawk Network) Tech Scheme Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network) Season Ticket Loan Advance loans available for travel tickets, repaid via payroll Charity / Volunteer Days Up to 3 paid days a year for volunteering or charity work Payroll Giving (CAF – Give As You Earn) Tax-free donations to UK charities, directly from your salary Eyecare Reimbursement for a standard eye exam every two years Employee Referral Bonus £1,200 / €1,400 / $1,500 50% paid at 4 months, 50% at 7 months post-hire Fraudsters are always looking to take advantage of people searching for a job online. In part, this is because job listings are the ideal place to exploit a job seekers vulnerability. Job scams come in lots of different shapes and sizes, but they most commonly involve scammers posting adverts or contacting people out of the blue about unrealistic job opportunities. Amplience takes the security and safety of your personal data very seriously. In terms of career opportunities and vacancies, we will only use : https : / / www.amplience.com / careers / https : / / careers.amplience.com / Amplience will never use third party messaging services such as Telegram, WhatsApp, Messenger, Snapchat, WeChat, etc. to communicate with you.If you are using any other website or messaging application, even if it looks like Amplience, then it will likely be fraudulent. In which case, please notify us at : infosec@amplience.com . At Amplience, we’re transforming how the world’s leading brands create, manage, and deliver content. We provide a powerful, unified platform spanning CMS, DAM, and Content Supply Chain solutions — built to help retailers move at the speed of ideas. Headquartered in the UK and backed by two world-class private equity partners, we’re a 150-strong team driving innovation for more than 500 global brands. Our technology helps retailers and brands rethink how content powers commerce, streamlining every step of the content lifecycle — from the initial spark of an idea to the final moment of delivery. Our vision is bold : A world where content moves at the speed of ideas. Our mission is clear : To redefine how content powers commerce by optimising the entire content supply chain — from ideation to execution. We work with some of the most respected brands in retail and lifestyle, including : North America : Converse, Under Armour, Crate & Barrel, Tapestry, Ulta Beauty, Gap, Columbia Europe : John Lewis, Boots, Otto, Frasers Group, JD Sports, Armani, Mars, ASDA, Primark and Argos As we scale, our focus is on deepening partnerships, expanding across brand portfolios, and unlocking new value through innovation and cross-selling opportunities. Be part of Our Journey Achieving our mission means doing things differently. It takes a team that’s ambitious, curious, and committed to shaping the future of commerce content. That’s why we’re building a company where people bring their unique skills, character, and passion to a truly global team — one that learns together, grows together, and wins together. Our people are stewards of the business, helping us succeed through care, commitment, and conviction. In return, we offer flexibility in where, when, and how you work — because we know the best ideas don’t come from being tied to a desk or a clock. It’s an exciting time to join Amplience. With new leadership, fresh momentum, and big ambitions, we’re ready for what’s next. Our Hiring Process We understand that finding the right fit is a two-way conversation, so we strive to make our hiring process transparent, respectful of your time, and clear at every stage. While the specific steps may vary depending on the role, our process typically begins with an introductory conversation with our People team, followed by a meeting with the hiring manager. At this stage, you’ll learn more about the role, the team, and the journey ahead. The hiring manager will outline what to expect, including opportunities to meet cross-functional peers, key stakeholders, and members of our leadership team. Most roles include a panel interview and a short presentation, designed to give you the chance to showcase your thinking, approach and suitability for the role. We conclude with a 15-minute culture alignment conversation with the relevant department head, typically a member of our executive leadership team. Throughout the process, we’re committed to open communication, timely feedback, and creating a positive candidate experience at every touchpoint. Diversity & Inclusion at Amplience At Amplience, we believe the best ideas come from a diverse mix of minds, backgrounds, and experiences. That’s why we’re committed to building an inclusive workplace where everyone feels they belong and can thrive. Amplience UK Ltd. / Amplience, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity or expression, age, disability, or protected veteran status. We actively foster a culture where individuality is not just accepted but celebrated. We encourage every team member to bring their whole self to work because when people feel safe to express themselves, they do their best work. It’s the diversity of thought, experience, and perspective that fuels our ability to grow, innovate, and stay relevant. If you’re looking to be part of a company that values impact over hierarchy and creativity over conformity, Amplience might be the place for you. #J-18808-Ljbffr