Director of Customer Services
1 day ago
Director of Customer Services Join to apply for the Director of Customer Services role at Cala Group Limited. At Cala Homes, we don’t just build beautiful homes – we create exceptional experiences for our customers. We’re looking for a visionary leader to join us as Director of Customer Service, shaping the future of customer care and ensuring every interaction reflects our 5★ commitment to quality. As a key member of our leadership team, you’ll set the strategic direction for Customer Service across the Chiltern region. Your mission? To deliver an outstanding customer journey from purchase through to the end of the NHBC warranty – building trust, loyalty, and lasting relationships. What You’ll Do Drive Strategy: Define and implement a customer service vision that sets industry standards. Control Costs: Monitor annual budgets and introduce smart measures to reduce recurring expenses. Innovate the Journey: Identify opportunities to enhance every touchpoint for our customers. Collaborate: Work closely with Construction, Technical, and Sales teams to ensure seamless delivery. Lead & Inspire: Motivate and develop a high‑performing team, growing their expertise and confidence. Represent Cala: Attend key forums and meetings, championing customer service excellence. About You Proven leadership in senior customer service or client liaison roles. Exceptional communication skills and the ability to adapt to diverse customer needs. Analytical, decisive, and tech‑savvy. Knowledge of build techniques and NHBC standards (desirable). A confident, professional approach with a passion for delivering outstanding service. We believe diversity drives success. At Cala, you’ll find an inclusive environment where your ideas matter, your voice is heard, and your career can thrive. We offer competitive rewards, opportunities for growth, and the chance to make a real impact. If you’re ready to lead with purpose and elevate the customer experience, we’d love to hear from you. Given an adjustment is needed in our recruitment process to support you, please contact careers@cala.co.uk. About Us The Cala Group is a major UK housebuilder and leading provider of desirable new homes across Scotland, the South of England and the Midlands. Driven by a mission to create vibrant and sustainable new communities, our homes are characterised by exceptional design and sector‑leading build quality, and we have a passion for providing our customers with a great home buying experience. This is an exciting time to be at Cala. Our approach to sustainability and technology is undergoing a dramatic transformation, and we’re aiming to create an industry‑leading experience for both our staff and customers. At Cala, you can expect to be part of an environment that allows you to do meaningful work, while offering opportunities for personal growth. Our goal is to be the favoured employer in our industry and beyond. We encourage applications from those who want to be part of a culture where they can thrive, feel a sense of belonging and be comfortable being themselves at work. Seniority level Director Employment type Full‑time Job function Customer Service and Management Construction and Housing and Community Development #J-18808-Ljbffr
-
Director, Customer Experience
1 day ago
Bourne End, United Kingdom Cala Group Limited Full timeA leading UK housebuilder is seeking a Director of Customer Services to define a visionary service strategy and enhance the customer journey. The role involves leading a talented team to drive innovation and excellence in customer care while collaborating with various departments. The ideal candidate has proven leadership experience, exceptional...
-
Customer Service Advisor
3 days ago
Bourne End, United Kingdom CPI SELECTION Full timeAnyone looking for a Customer Service role and an opportunity to work for a market leader within an exciting industry? I’m recruiting for Customer Service Advisors for a market leader, and this is a great opportunity for anyone looking to gain commercial experience within a customer focused environment. They have a great evolving culture that’s full of...
-
Customer Service Adviser
2 weeks ago
Bourne End, United Kingdom Virgin Experience Days Full time**Customer Service Advisor ( Hybrid working )** Fancy working at **Virgin Experience Days**? We’re always on the lookout for amazing people to join our friendly team. There’s never been a better time to come aboard. We’re ambitious and innovative, small and agile, and supercharged by the Virgin brand. With significant growth plans, this is your chance...
-
Customer Service Coordinator
1 week ago
Bourne End, United Kingdom Heppelthwaite, The Red Van Plumbers Full time**About us** Heppelthwaite, The Red Van Plumbers is a family run business in Bourne End, SL8 5DT. We are professional, innovative, supportive, and our goal is to continue to grow as a company by investing in our staff. Our work environment includes: - Growth opportunities - Great team, staff and supportive management - Casual work attire - Flexible...
-
Customer Service Coordinator
2 weeks ago
Bourne End, United Kingdom Heppelthwaite, The Red Van Plumbers Full time**About us** Heppelthwaite, The Red Van Plumbers is a family run business in Bourne End, SL8 5DT. We are professional, innovative, supportive, and our goal is to continue to grow as a company by investing in our staff. Our work environment includes: - Growth opportunities - Great team, staff and supportive management - Casual work attire - Flexible...
-
Customer Service Coordinator
1 week ago
Bourne End, United Kingdom Heppelthwaite, The Red Van Plumbers Full time**About us** Heppelthwaite, The Red Van Plumbers is a family run business in Bourne End, SL8 5DT. We are professional, innovative, supportive, and our goal is to continue to grow as a company by investing in our staff. Our work environment includes: - Growth opportunities - Great team, staff and supportive management - Casual work attire - Flexible...
-
Customer Service Administrator
5 days ago
Bourne End, United Kingdom Water Technologies Full timeCustomer Service Order Processor Based at our office in Bourne End (Hybrid Working) Permanent, Full-time, Monday - Friday 37 hours 25 Annual Leave + UK Bank Holidays (with option to buy/sell!), Birthday Day Off! Pension Scheme, Private Medical Insurance, Access to a Private GP - _____________________________________ Are you highly organised,...
-
Customer Service Administrator
1 week ago
Bourne End, United Kingdom Water Technologies Full time**Company Description** Customer Service Order Processor** **Based at our office in Bourne End (Hybrid Working)** **Permanent, Full-time, Monday - Friday 37 hours** **25 Annual Leave + UK Bank Holidays (with option to buy/sell!), Birthday Day Off! Pension Scheme, Private Medical Insurance, Access to a Private GP** -...
-
Customer Service Coordinator
7 days ago
Bourne End, United Kingdom R.G.Evans Plumbing and Heating Full timeAbout the Role You’ll be the first point of contact for homeowners and developers, coordinating reactive aftercare works and ensuring a smooth resolution process from start to finish. Working closely with engineers, suppliers, subcontractors and site teams, you’ll help deliver a seamless customer experience in a fast‑paced, construction‑focused...
-
Customer Service and Admin Assistant
7 days ago
Bourne End, United Kingdom Fine Pharma UK LTD Full time**Fine Pharma UK was established in 2021, we are a professional enterprise in healthcare industry. Our aim is to provide one stop solution to the dietary supplement market and the raw materials needed.** We supply a range of products and service to meet the industry demand including supply chain solution, quality assurance, formulation support and cost...
