MI Analyst

4 days ago

West of England, United Kingdom ADLIB Recruitment | B Corp™ Full time

OverviewPrincipal Recruitment Consultant - Data, Insight & Analytics at ADLIB - B Corp Certified. Help shape customer service decisions through data. This is a 12-month fixed-term contract (an 8-month FTC is also available for this role).What you’ll be doingProduce reports, spot trends, and create insight that shapes how the customer service team operates.Maintain regular reporting, build visual dashboards, and carry out deeper analysis on topics such as customer churn and call volumes.Translate data into clear recommendations using Power BI and SQL to improve efficiency and customer experience.Present findings to stakeholders across the business and contribute ideas that have real impact.You’ll work with a Bristol-based team in a collaborative environment and gain exposure to senior stakeholders.ResponsibilitiesBe the go-to person for producing reports and insights for customer service decisions.Run and maintain regular reporting and dashboards.Analyse topics like customer churn, call volumes, and reasons for customer contact.Collaborate with stakeholders and communicate findings effectively.What experience you’ll needAt least 1 year of experience in a similar MI Analyst role.Experience using Power BI.Experience with SQL.Experience working with customer data (e.g., churn analysis).Ability to translate complex data into clear, actionable insights.Confidence presenting to stakeholders.What you’ll get in returnYou’ll receive a salary of up to £35,000, with a collaborative, forward-thinking team. This role is based in Bristol (3 days per week) and offered on an FTC basis.Two fixed-term contract openings exist in the team: an 8-month FTC and a 12-month FTC.What’s next?Apply with your CV today. If it looks like a good match, we’ll be in touch to arrange a call and discuss the role in more detail. For any questions, feel free to message Tegan.Please note, this role is exclusive to ADLIB. #J-18808-Ljbffr

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