Council Tax
1 week ago
Revenues Officer
Council Tax / Revenues & Benefits
Mon to Fri 9am to 5pm
3 to 6 month ongoing contract
£27.39 p/hr umbrella
About the Role: We are seeking a detail-oriented and customer-focused Revenues Officer to join the council. This role plays a vital part in ensuring the accurate and efficient collection of council tax, business rates, and other revenues to support essential local services.
You will be responsible for administering accounts, processing changes, and dealing with customer queries in a professional and timely manner. A strong sense of integrity, accuracy, and the ability to work independently are essential.
Key Responsibilities:
Maintain and update council tax and/or business rates accounts
Investigate and resolve billing discrepancies
Process payments, refunds, and account amendments
Liaise with residents, businesses, and external agencies to resolve queries
Apply discounts, exemptions, and reliefs in line with legislation
Support recovery procedures for outstanding payments
Ensure compliance with relevant legislation and internal proceduresAbout You: The successful candidate will have:
Previous experience in a revenues, council tax, or housing benefits.
Strong numerical and analytical skills
Excellent communication and interpersonal skills
Ability to manage a high workload and meet deadlines
Experience working in a council or housing
IT proficiency, particularly in Microsoft Office and revenues systems (e.g. Civica, Northgate)
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email
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