Operations Administrator

About UsPhoturis Ltd is a trusted provider of Fire and Security Protection, dedicated to protecting people, assets, and critical infrastructure. Since 2005, we have built a reputation for excellence by delivering innovative, fully integrated solutions tailored to the unique needs of our clients.About the RoleWe are seeking an Operations Administrator to support our Projects Department in facilitating some exciting Projects around the UK. The role will directly liaise with both our Project Managers and Project Director and provide effective and proactive administrative and operational support. You will coordinate with both field Engineers in managing schedules, supplying required paperwork for clients, and working with our internal accounts team for invoicing requirements. The successful candidate will also be responsible for liaising with internal stakeholders and external suppliers to ensure accurate data and timely order management.BenefitsNegotiable salary dependant on experience23 days Holidays, rising to 28 with each year of completed service, plus Bank Holidays, and your Birthday offOnsite ParkingOffice Flexi‑Time hoursRefer‑a‑friend bonusEmployee Assistance ProgramHours: 37.5 hours per week, Monday to Friday, Office Based in Dinnington, Sheffield.This exciting new role offers the opportunity for a forward thinking and proactive minded administrator to support a growing team committed to excellence and dedicated to achieving a high standard of output.Role ResponsibilitiesManaging and filling engineer work schedule information on a weekly basis in line with set timescales and workloads. Candidate will manage diaries to ensure projects are well scheduled and book hotels as needed for engineers.Assist with the production of engineer routine maintenance lists, cancelled jobs, logs and report on progress as necessary.To take calls from Engineers, Customers and Colleagues (as appropriate) and to assist in the resolution of any issues or concerns.To maintain customer job files, ensuring that all necessary information is accurately recorded (in hard and electronic format as appropriate), to ensure that full customer history and data is readily available.Ensuring correct parts are ordered and ready for Engineers to use on ongoing projects, including raising the needed purchase orders, and finding stock from approved suppliers.Attending meetings and note taking to ensure tasks are appropriately administered for the Team.Requesting essential Health and Safety documents on an add needed basis.Scheduling and management of arrangements for events, and other Ad‑hoc Admin duties.Who you areThe ideal candidate will have previous demonstrated experience in an administrative or customer service focused role, ideally from a service background.Be customer focused, working consistently to provide a high level of service to both internal and external customers.Possess high levels of drive, motivation and commitment with the ability to work under pressure.Have strong working IT Knowledge, and experience using the Microsoft Suite of products as well as other software e.g. Word, Excel, Teams, Salesforce, Fieldwire.Good people and communication skills, able to explain situations clearly, both verbally and written.Works well as part of a team, supporting colleagues and helping willingly when required.High levels of accuracy and attention to detail.Prioritise deadlines and ensure communication is kept to a high standard to all relevant stakeholders.Industry experience in the Fire & Security Sector (Desired - not essential).If you are looking for your next step in your career and want to join a family run organisation who puts their employee's well‑being first and truly values career development and employee recognition, then we invite you to apply and join our Team.Job Type: Full‑timeAbility to commute/relocateSheffield S25: reliably commute or plan to relocate before starting work (required) #J-18808-Ljbffr