Head of Account Management

Head of Account Management Location: Remote + 1 Day per week (Thursdays) in London Office (Storey Club, Paddington) Employment Type: Full-time Salary: £40k £50k (Uncapped Commission OTE £65K) About Our Client Our client is redefining leadership for a modern, inclusive world. Their award-winning Leadership Development Programme pairs business professionals with young Future Leaders (from underrepresented backgrounds) to build coaching skills and create a more diverse leadership pipeline. They have supported 5,000+ young people and professionals across 200+ organisations in 57 countries, working with clients including Google, McKinsey, Barclays, Uber, Meta, PepsiCo, VMO2 and eBay. After their most successful year yet, they are ready to grow their impact even further. The Opportunity They’re looking for a strategic, results-driven leader to join them as Head of Account Management. In this role, you’ll lead a core part of the business, owning revenue growth from existing accounts and setting the vision, strategy and goals for the team to deliver measurable outcomes. Reporting to the Director of Operations, you’ll manage a team of two and drive renewals, upsells and cross-sells across their client base. You’ll also personally manage key strategic accounts, deepen long-term relationships and ensure clients gain maximum value from their programmes. This role gives you the autonomy to shape team strategy, improve processes and lead initiatives that drive meaningful commercial and organisational impact. As part of the Leadership Team, you’ll play a key role in shaping their future and supporting the next stage of their growth. What You’ll Do 1. Revenue and Account Strategy Own strategy for renewals, upsells and cross-sells across all existing accounts. Set team goals, track performance and ensure revenue targets are met. Align account strategy with wider business priorities. 2. Team Leadership Line‑manage and coach a team of two. Support recruitment, onboarding and team development as they scale. Build a culture of high performance, learning and accountability. 3. Strategic Client Management Lead relationships with key strategic clients, overseeing complex renewals and initiatives. Identify opportunities for account expansion and deeper engagement. Ensure programmes run smoothly and deliver measurable impact. 4. Strategic and Operational Leadership Partner with internal teams to align client needs with programme strategy. Lead initiatives to improve processes, embed best practice and increase efficiency. Contribute to their long-term programme and client engagement strategy. What Success Looks Like Revenue Growth: Existing accounts exceed targets; Strategic accounts expand. Client Satisfaction: Clients remain engaged, delighted and long-term partners. Team Excellence: Your team consistently performs, grows and meets goals. Operational Impact: You improve processes, systems and cross-team effectiveness. Leadership Influence: You help shape their programmes and strategic direction. The Ideal Candidate Must-Haves 5+ years experience managing client accounts or leading an account management team. Proven success driving renewals, upsells and cross-sells with major clients. Strong people leader with experience coaching teams and driving performance. Ability to balance strategic thinking with hands‑on delivery. Excellent communication and relationship‑building skills. Experience defining KPIs, setting goals and tracking progress. Alignment with their mission and passion for social impact. Nice-to-Haves Experience in coaching, leadership development or programme delivery. Background in start‑ups or scale‑ups. Knowledge of professional development or learning initiatives. Our Client's Perks and Flexibility Social Impact and Purpose: Make a real difference to underrepresented young people. 37 Days holiday including your birthday, bank holidays and the period between Xmas and New Year. One Day in the London office per week, with access on other days when required. Flex Fridays with limited internal meetings and reduced working hours. Three work from anywhere weeks, including one international week working across time zones. Work from home cash allowance. Personal development plans across the team to focus on person growth. Dedicated external senior mentor for every team member. Internal coaching support. Regular team socials and wellbeing initiatives. Potential for EMI share options. Hundreds of perks, discounts and freebies from Pirkx. 24/7 counselling and mental health support. 24/7 telephone and online GP and prescription service. Application Process Submit your CV and Cover Letter including your email, phone number and LinkedIn. Interviews typically include 3–4 conversations (phone, Zoom or in‑person) and a short assessment task. References requested upon offer. Applications are reviewed on a rolling basis – apply early. Inclusivity is at Our Client's Core Our client has 5 Values: Own it, Embrace Challenge, Be Intentional, Be Human, and Practice What They Preach. They train people to use coaching as an inclusive leadership tool; it goes without saying that they want to create an environment where everyone, from any background, can do their best work. They believe having a diverse team is the right thing to do and support diversity in all forms, including socio‑economic background, gender, race, disability, age, religion, sexual orientation and life experience so they welcome and encourage job applications from people of all backgrounds. Our client is excited to hear from you #J-18808-Ljbffr