Sales Account Manager

Overview We’re looking for a Retail Media expert A smart, ambitious, dynamic Sales Account Manager (SAM) to join our London team. How you’ll make an impact Your mission will be to build positive results by working with the sales team to turn new business into existing. You’ll handle a key book of business across agencies and brands for our Retail Media clients. You will navigate the retail media digital landscape with highly differentiated products & solutions to take to brand and agency clients. Your success will be based on growing your client revenue and relationships. You’ll report to the Head of Demand for Epsilon Retail Media (ERM) and work closely with your fellow SAMs, the wider Sales team, Customer Success and Marketing teams, along with key internal partners and external clients. This is a hybrid role based in London, 2/3 days per week in the office. In a nutshell: Drive revenue, in the form of upselling and reselling, from agencies and brands supporting Epsilon’s retail media partners Lead and develop our existing agency and brand relationships within the Retail media division Contribute to the wider ERM sales team hitting/exceeding the yearly revenue target Ensure that the Epsilon Retail Media team supports the company’s overall growth, and that ERM performs in-line with both revenue and broader business expectations Become an internal and external expert in Epsilon’s retail media advertising solutions: Offsite Display, CTV, Video, Social, audio; Onsite display; Onsite sponsored products. And more as they are developed and launched (e.g. in-store; loyalty) Tell compelling stories with data. Ability to use data to inform strategy and drive revenue What You’ll Do We expect the ideal candidate to use general business insight to uncover business needs, find opportunities and create impactful positioning of how Epsilon’s unique offering will help our clients achieve their business goals Drive revenue for Epsilon by navigating both internal and external client organizations Upsell, cross-sell and resell additional products and solutions Proactively build and maintain a book of business to lead and execute against Nurture and develop strong relationships with key collaborators across Agency Holding Companies, including Publicis, indie agencies, brands direct, longtail brands and additional partners as needed, establishing yourself as the key POC for your clients Continually educate, guide and advise your clients on ERM solutions, ERM retailer partners and the broader landscape, with a client‑centric approach, to help retain and grow existing business Work to quickly learn and understand the landscape the client operates in to help address their needs in a way that is bold, differentiated, and significant Support with campaign management and activation including troubleshooting Analyse data and campaign results to extrapolate relevant stories, to help advertisers continue and expand their retail media activations, thereby driving further revenue Handle objections and provide follow ups with supporting documentation including forecasts, benchmarks, 1‑pagers, decks Work with your Sales Manager to ensure full campaign success from launch to completion, and provide required post‑campaign information to client including QBRs, PCAs, additional data pulls in line with SLAs Contribute to forecasts and pipeline for both internal & external purposes Support on events, conferences, agency roadshows, including outreach and content building Who You Are What you’ll bring with you: 4+ years of professional Account and client management experience. Sales experience would also be highly beneficial High self-motivation and proactivity Able to identify upsell & cross-sell opportunities in a client‑centric way Experience across key marketing components including strategy, analytics, data analysis media performance Competent with Salesforce Comfortable with consultative sales and solution selling Strong business sense and ability to plan effectively for the future Solid quantitative background with an understanding of analytic tools and techniques Strong relationship‑building skills Effective communication across multiple levels of an organization Work well in a team/highly collaborative environment Strong computer skills: Microsoft Office, Excel, and PowerPoint and Sales Management software Why you might stand out from other talent: Highly driven, motivated and ambitious self‑starter Analytical and logical mindset, able to understand and articulate data Team player mentality, collaborative over competitive Proactive as well as reactive Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy, parental, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. #J-18808-Ljbffr