Sales Accounts and Business Development Manager

Sales Strategy & Planning: Develop and implement a sales and business development plan to increase dine-in reservations, takeaway orders and home delivery sales for Varanasi Chefs.Set, monitor and report on weekly and monthly sales targets across restaurant, collection, and delivery channels.Market Research & Business Development: Conduct local market research in Battersea and surrounding areas to identify corporate clients, event organisers, hotels, and local businesses for regular catering, group bookings and private functions.Analyse customer feedback and market trends to recommend new offers, packages and promotional activities suitable for an authentic Indian cuisine restaurant.Customer Accounts Management: Develop and maintain strong relationships with key customers, including corporate clients, party organisers and repeat local customers.Negotiate and manage contracts, pricing, and payment terms for group bookings, party menus and regular corporate catering.Ensure timely invoicing and follow-up for B2B accounts to maintain healthy cash flow and minimise aged debtors.Online Ordering & Promotions: Oversee and grow the performance of the restaurant's online ordering and delivery channels, including the website ordering system and any third-party platforms, ensuring accurate menus, pricing and availability.Plan, implement and track promotional campaigns such as collection and delivery discounts on orders over a set value, loyalty initiatives and seasonal offers to increase order frequency and basket size.Monitor digital metrics (online orders, conversion rates, customer reviews) and propose continuous improvements.Brand & Marketing Support: Work with management to promote Varanasi Chefs' brand as a fine, authentic cuisine provider, highlighting quality ingredients, speciality dishes and signature menu items in all sales communications.Coordinate with any external marketing/IT providers (e.g. website management company) to keep offers, gallery images, and contact information up to date and aligned with sales campaigns.Support social media and local community engagement (flyers, local partnerships, events) to drive table bookings and online orders.Reservations & Capacity Management: Work closely with the restaurant manager and head chef to forecast demand for peak periods, special events and seasonal occasions and align staffing and stock levels accordingly.Promote advance table reservations and pre-order menus for busy nights to maximise covers and ensure smooth service.Sales Reporting & Analysis: Compile and analyse daily/weekly sales figures by channel (dine-in, collection, delivery, online) and by product category.Prepare regular sales and market reports for senior management, including performance of promotions, customer trends, and recommendations for menu pricing or product focus.Quality & Customer Service Support: Liaise with front-of-house and kitchen teams to ensure that service quality and customer satisfaction reflect the restaurant's promise of high-quality food and excellent customer service.Monitor online reviews and direct customer feedback, identifying service or product issues and working with management to resolve them and prevent recurrence.Team Support & Training: Provide guidance to front-of-house staff on upselling techniques, promotion details and key selling points of special dishes and offers.Where required, support the induction of new staff by explaining current promotions, key customer accounts and service standards relevant to sales.Compliance & Company Standards: Ensure all sales activities, pricing, promotions and representations of Varanasi Chefs are accurate, honest and compliant with UK consumer and advertising standards.Protect the company's reputation by maintaining professionalism in all dealings with customers, suppliers and partners. #J-18808-Ljbffr