Pre-Call Administrator

Main area Pre-op Assessment Grade Band 3 Contract 12 months (Fixed term contract - Can be offered as a Secondment) Hours Part time - 30 hours per week Job ref 272-7569395 Employer Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust Employer type NHS Site Doncaster Royal Infirmary Town Doncaster Salary £24,937 - £26,598 Pro Rata Per Annum Salary period Yearly Closing 19/12/2025 23:59 Pre-Call Administrator Band 3 Job overview My amendments are to the advert just because I'm a bit fussy sorry The Trust is looking to recruit a Pre-Call Administrator to support the provision and management of waiting lists at Doncaster and Bassetlaw Teaching Hospitals by calling patients prior to surgery and assisting, where possible, with arranging a replacement for any cancelled appointments. The main objective of this post is to minimize on the day cancellations due to patients not attending (DNA) or cancelling on the day (CNA). This post is fixed term for 12 months working 30 hours a week. Ensure all patients on a theatre list are called between 3 and 5 working days prior to their admission to remind or confirm they are still attending their appointment and to determine if there are any health changes that may affect surgery on the day. During the phone call, a standard questionnaire will be asked to the patient. Inform specialties of any patients who are identified during the pre-call that they can no longer attend, so that a replacement can be found. The post holder will have patient contact experience, knowledge of Waiting Lists, CAMIS, Bluespier and PTL. Liaise with the Pre -Assessment Nursing team regarding any health concerns raised by the patient to determine the potential impact on surgery on the day of admission. Keep records of calls and actions undertaken in order to ascertain levels of success in reducing cancellations/DNAs and backfilling cases on a theatre admission list. Ensure that all patients have the correct contact details, should anything change in the time between TCI and the pre-call prior to surgery. Work in conjunction with all waiting list teams within the Trust on a daily basis. Use CAMIS and other clinical systems to record and examine information about patients in order to maintain data quality on the system. Liaise with relevant staff and departments, including waiting list teams, pre-assessment nurses, secretaries, surgeons, theatre staff and any other staff Working for our organisation DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues. At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions. As an organization that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under‑represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities. We offer a range of benefits to support our people including: Extensive range of learning opportunities NHS Pension Scheme Generous holiday entitlement in line with Terms & Conditions Comprehensive health and wellbeing support NHS Car Lease schemes and a range of salary sacrifice scheme Discounts on restaurants, getaways, shopping and finance through external providers. Detailed job description and main responsibilities Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully. If your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential. Certificate of sponsorship Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK . Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship. Person specification Personal Attributes & Skills Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff Use of initiative and ability to solve problems Able to work to tight deadlines Enthusiastic, confident with a positive attitude Self-starter and highly motivated Adaptable and flexible approach to working (e.g. providing cover for others) Qualifications & Training Good general standard of education (e.g. GSCE Maths and English A-C or above) or equivalent experience or qualification NVQ level 3 in an admin related subject or equivalent knowledge and experience and willingness to work towards Understanding of basic Medical Terminology Knowledge & Experience Experience of working in an acute hospital/GP practice environment Experience of CAMIS & Bluespier Experience dealing with the public Experience of working directly with clinical /consultant staff Knowledge of other NHS patient administration systems or experience using data bases and excel to sort and filter data fields Use of Artificial Intelligence (AI) when writing job applications If you choose to use AI or other tools to assist in writing your application, it is essential to personalise this information, particularly your supporting statement. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge, and experience. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting statement is not advocated by DBTH and could negatively impact your chances of success in the application process. Usually lack relevance and fail to address the key criteria outlined in the job description and person specification. may come across as generic and fail to distinguish you from other applicants. May be ambiguous or open to misinterpretation. Without careful review and editing, the supporting statement could convey messages that are unclear or misconstrued by hiring managers May include qualifications, skills, knowledge or experience that you do not possess, potentially leading to misrepresentation. Please note that all correspondence will be sent you to via email. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed. We reserve the right to close down this advert early should there be a high number of applicants. The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken. The Trust is now passing the charge for undertaking a DBS check on to candidates in the event that they are successfully appointed into the post for which they have applied. Please note that this check will be charged for in two instalments when you commence employment with Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. Employer certification / accreditation badges Application numbers This vacancy may close early if we receive a high number of applicants, please complete and submit your application in good time to avoid disappointment. #J-18808-Ljbffr