Call Handler/administrator
1 week ago
Our Childrens Care Group have an exciting opportunity for an enthusiastic and motivated individual to join our friendly team as an Administration Assistant. The team is responsible for the provision of an efficient and comprehensive administrative service for the Children’s Care Group
Previous experience of NHS systems including SystmOne would be advantageous, but not essential as full comprehensive training will be give
Provide a confidential, quality administrative service to an identified pathway within the Children’s Care Group as part of Single Point of Contact Model.
Create and maintain, up to date computerised patient records and recall systems on SystmOne.
Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.
Provide an efficient and timely photocopying and scanning service to the team.
Maintain, scan and file paper records and information as appropriate, in line with records management principles.
Assist in the production of high quality documentation, using Microsoft Word and SystmOne, including confidential letters, non-accidental injury reports, case conference reports, housing reports etc.
Liaise between clients, professional staff and other multi-agency partners e.g. Local authorities, Children’s Centres, Schools, GPs and other partner agencies
Deal with telephone enquiries in a courteous and efficient manner, recording messages as per agreed systems and escalating as per protocols.
Book appointments, assessments and groups/clinics in line with contracted requirements and maintain appointment ledgers and recall systems on SystmOne
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.
We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values.
To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
Please view the attached job description and person specification to view the full details about the role
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