Technical Support Specialist
3 days ago
OverviewAre you passionate about technology, solving problems, and making a real impact for customers? Join a forward-thinking company that’s helping businesses grow smarter and faster—by supporting the people behind the tech.Euro London Appointments is looking for a Technical Support Specialist to become a key part of our client’s global support team. You’ll take full ownership of technical cases, working directly with customers to troubleshoot issues, resolve product challenges, and ensure high-quality service delivery every step of the way. If you thrive in a fast-paced, customer-first environment and enjoy diving deep into technical details, this role is for you.What you’ll be doingAct as the main technical contact for incoming support cases, managing them from first response to resolutionInvestigate and resolve issues related to application behaviour, configurations, data integrity, and integrationsEscalate complex issues to senior specialists or other teams as needed, while maintaining ownership of the customer experienceProvide clear, consistent updates to customers throughout the case lifecycleDocument technical findings to help improve internal processes and knowledge sharingIdentify recurring support trends and collaborate on solutions to reduce future case volumeEnsure service-level standards are met with a focus on speed, accuracy, and customer satisfactionWhat you’ll bring2–4 years of experience in technical, systems, or application supportStrong troubleshooting skills with working knowledge of PHP and SQLExperience using Linux-based systems and working in command-line environmentsFamiliarity with the LAMP stack and web application architecturePrior experience supporting CRM platforms is a plus ( SugarCRM preferred but not essential).Excellent communication skills and a proactive, solution-focused mindsetAbility to manage a workload independently with structure and attention to detailExperience supporting SaaS platforms in a technically complex environmentFamiliarity with support tools like HubSpot or SalesforceBackground in CRM customization, configuration, or integrationKnowledge of Microsoft SQL Server, Oracle, or Microsoft IISContributions to support documentation or internal knowledge basesOur client knows that not every candidate will meet every requirement—and that’s okay. They value passion, potential, and the ability to grow. If you bring strong technical foundations, ideally on CRM systems, and a desire to learn, they encourage you to apply.Why you’ll love working with our client:Our client is committed to building a culture that values growth, flexibility, and employee well-being. In addition to a supportive environment, you’ll enjoy:Private medical and dental insuranceHealth & Wellness Reimbursement ProgramUnpaid sabbatical leaveCareer development and educational resourcesAccess to discounts on travel, fitness classes, and moreA merit-based culture with room to growReady to level up your career in a role that’s both challenging and rewarding? Apply today and join a team where your work truly matters.Seniority levelAssociateEmployment typeFull-timeJob functionInformation TechnologyIndustriesInformation Services #J-18808-Ljbffr
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Metropolitan Borough of Solihull, United Kingdom Pioneer Selection Ltd Full timeA leading engineering firm is seeking a Technical Specialist (Multiskilled Engineer – PLC Bias) to tackle technical faults, manage PLC systems, and train a skilled team. The ideal candidate will have a strong background in mechanical and electrical maintenance and be proactive in identifying and solving issues using SCADA/EIS tools. This role comes with a...
