Hotel General Manager
7 days ago
Salary Competitive salary (dependent on experience) plus an excellent benefits package and opportunities for career progression. Key Responsibilities Strategic Leadership & Operations Drive financial KPIs to support sustainable business growth. Develop and implement long-term strategic plans. Monitor industry trends and competitor activity to identify new opportunities. Ensure compliance with legal, licensing, and health & safety regulations. Oversee daily operations across all departments to ensure efficiency. Regularly review and optimise departmental processes. Lead the adoption of technology and operational improvements to enhance the guest experience. Guest Experience & Engagement Maintain consistently high standards of service. Monitor and respond proactively to guest feedback. Ensure all guest interactions are personalised and professional. Manage and resolve complaints quickly and effectively. Maintain a visible presence by engaging directly with guests. People & Culture Recruit, lead, and motivate high-performing teams. Foster a positive, collaborative, and innovative work environment. Promote staff engagement through training and development initiatives. Conduct performance appraisals and provide ongoing coaching. Ensure adherence to employment legislation and company policies. Financial & Revenue Management Lead budgeting, forecasting, and cost management activities. Optimise pricing strategies and revenue management (ADR & Occupancy). Support corporate/group sales efforts, upselling, and event revenue generation. Provide financial analysis and reports to the Board. Industry & Stakeholder Engagement Build and maintain strong relationships with tourism and hospitality partners. Represent the hotel at industry events to enhance brand visibility and reputation. About You Proven experience as a General Manager or senior leader within the hospitality sector, ideally in luxury or boutique hotels. Demonstrated success in driving strategic change, improving performance, and increasing revenue. Strong financial skills with expertise in budgeting, cost control, and revenue management. For further details or to apply, please use the link below or contact Jack Groves in strict confidence. #J-18808-Ljbffr
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Hotel Receptionist
1 week ago
Belfast, United Kingdom The Malone Hotel Full time**About The Role** **Key Responsibilities**: - Greet and welcome guests upon arrival with a friendly and professional demeanour. - Handle check-ins and check-outs efficiently, including issuing room keys and processing payments. - Provide information about hotel facilities, services, and local attractions. - Respond promptly to guest inquiries, requests,...
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Hotel Receptionist
2 weeks ago
Belfast, United Kingdom IVANHOE HOTEL Full time**Receptionist** Ivanhoe Hotel is an award winning 29 bedroom hotel, located on the outskirts of Belfast. The hotel owners, the Maguire family, have reinvested extensively in the property in recent years, resulting in a spacious, stylish restaurant, two large, beautifully designed function areas and a range of modern bedrooms with every comfort our visitors...
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Hotel Finance Administrator
2 weeks ago
Belfast, United Kingdom The Malone Hotel Full time**JOB DESCRIPTION** **Job Title**: Hotel Administrator (Finance) **Hours**: 40 hours per week **Location**: This role will be predominantly based in Malone Hotel Belfast **Travel**: As required dependent on business needs **Reporting**: Hotel Directors **Purpose**: To provide in-house finance function. **About The Role** **HOTEL FINANCE...
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Hotel Receptionist
2 weeks ago
Belfast, United Kingdom The Malone Hotel Full timeCheck guests in and out of their rooms - Build a good rapport with them during their stay, pre-empting their needs and actively trying to provide exceptional experiences - Handle cash and complete your daily reception banking - Deal with guest queries and requests to maximise guest satisfaction - Ensure effective communication with housekeeping for arrival...
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The Merchant Hotel, Stores Operative
5 days ago
Belfast, United Kingdom The Merchant Hotel Full time**Job Ref**:BEA1087 **Branch**:The Merchant Hotel **Location**:The Merchant Hotel, Belfast **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Full Time **Shift pattern**:Typically from 8am but occasionally earlier start required **Hours per week**:36 **Posted date**:16/09/2024 **Closing date**:24/09/2024 The 5* Merchant...
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Hotel Receptionist
1 week ago
Belfast, United Kingdom The Malone Hotel Full timeJob Description The Malone Hotel, based in Belfast, currently has an opportunity for an experienced Hotel Receptionist to join our growing team. The successful candidate will serve as the first point of contact for guests, ensuring a warm and professional welcome. This will also include managing reservations, check-ins, and check-outs, addressing guest...
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Concierge The Merchant Hotel
5 days ago
Belfast, United Kingdom The Merchant Hotel Full timeThe Merchant Hotel is a sumptuous 5 AA Red Star hotel situated in the heart of Belfast city centre's historic Cathedral Quarter, the grandeur of the original Grade A listed building is complemented by an elegant Art Deco inspired wing with a multitude of exciting amenities. These include a stunning luxury spa, a rooftop gymnasium with panoramic city views, a...
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Guest Service Agent The Merchant Hotel
5 days ago
Belfast, United Kingdom The Merchant Hotel Full timeThe 5* AA Red Star Merchant Hotel is a harmonious blend of Victorian grandeur and Art Deco inspired sleek modernity. Situated in the heart of Belfast city centre's historic Cathedral Quarter, the grandeur of the original Grade A listed building is complemented by an elegant Art Deco inspired wing with a multitude of exciting amenities. We have an excellent...
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Bar Supervisor The Merchant Hotel
1 day ago
Belfast, United Kingdom The Merchant Hotel Full timeThe spectacular Cocktail Bar at the Merchant Hotel is officially The World’s Best Hotel Bar, as judged by Tales of the Cocktail internationally acclaimed festival. The Merchant Hotel is a sumptuous 5* hotel situated in Belfast City Centre. We are currently recruiting for a **Supervisor** to join our team in **The Cocktail Bar.** **The role will...
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Bar Supervisor The Merchant Hotel
2 weeks ago
Belfast, United Kingdom The Merchant Hotel Full timeThe spectacular Cocktail Bar at the Merchant Hotel is officially The World’s Best Hotel Bar, as judged by Tales of the Cocktail internationally acclaimed festival. The Merchant Hotel is a sumptuous 5* hotel situated in Belfast City Centre. We are currently recruiting for a **Supervisor** to join our team in **The Cocktail Bar.** **The role will...
