First / Second Line Support Desk Engineer

7 days ago


Abingdon, United Kingdom Southern Communications Full time

Location: Sutton Courtenay, AbingdonSalary : £26,000-£28,000GHM Communications Ltd is a leading provider of IT, Wi-Fi, and business telephony solutions, catering to businesses and care homes across the UK. With a focus on delivering innovative and reliable technology services, GHM Communications has established itself as a trusted partner for organizations looking to enhance their IT & communication infrastructure and operational efficiency.ResponsibilitiesRespond to incoming tickets, calls, and emails from clients.Provide first-line diagnosis and resolution for common IT issues.Escalate unresolved issues to 2nd / 3rd line or specialist teams.Log all incidents accurately in the ticketing system.Ensure timely updates and closure of tickets.Deliver remote troubleshooting using RMM tools.Occasionally visit client sites for hardwa... #J-18808-Ljbffr



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