First Line Support

4 weeks ago

Abingdon, United Kingdom My Product Path Full time

🖥️ Infrastructure Engineer (Tier 1)💰 £30k + 5% bonus📍 Abingdon (4 days on site, 1 day at home)My Product Path is partnered with a global life safety organisation to recruit a Tier 1 Infrastructure Engineer joining an expanding team and supporting on-premise infrastructure and end-user technologies across the business. If you enjoy problem-solving, working with customers, and making a real impact, this could be the perfect next step for you.🔧 What You’ll DoIn this customer-facing role, you’ll provide first-line support across the infrastructure environment, including:Supporting on-premise infrastructure such as switches, wireless networks, and Windows Server roles (AD, DNS, DHCP).Maintaining and troubleshooting end-user devices: laptops, mobile devices, printers, and meeting room equipment.Assisting with backup and disaster recovery solutions using Veeam.Ensuring accurate, detailed documentation of systems and support tickets.Applying security best practices across on-premise systems.Managing and escalating tickets as needed, keeping users informed throughout the process.🌟 What You BringWe’re looking for someone who is:Curious, proactive, and eager to take on challenges.Collaborative and respectful of diverse perspectives.Confident in making decisions and taking ownership.Accountable, reliable, and motivated by delivering excellent service.Inclusive and professional in every interaction.Ideal requirements:1+ year working in on-premise infrastructure environments.Basic knowledge of Windows Server, AD, DNS, and DHCP.Strong troubleshooting ability and customer-facing communication skills.Comfortable working in a fast-paced environment and able to travel when required.Fluent in English.🎁 What You’ll GetA supportive and flexible environment where you can grow your career long-term. Benefits include:Competitive pension scheme and life assuranceCompany bonus and share scheme25 days’ annual leave + bank holidaysExtended parental leaveContinuous professional development opportunitiesFlexible working hoursOpportunities for progression within the business and wider group

  • First Line Support

    3 weeks ago

    Abingdon, United Kingdom My Product Path Full time

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  • First Line Support

    1 week ago

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