First Line Support

1 week ago

Abingdon, United Kingdom My Product Path Full time

Base pay range 📍 Abingdon (4 days on site, 1 day at home) My Product Path is partnered with a global life safety organisation to recruit a Tier 1 Infrastructure Engineer joining an expanding team and supporting on-premise infrastructure and end‑user technologies across the business. If you enjoy problem‑solving, working with customers, and making a real impact, this could be the perfect next step for you. What You’ll Do Supporting on‑premise infrastructure such as switches, wireless networks, and Windows Server roles (AD, DNS, DHCP). Maintaining and troubleshooting end‑user devices: laptops, mobile devices, printers, and meeting room equipment. Assisting with backup and disaster recovery solutions using Veeam. Ensuring accurate, detailed documentation of systems and support tickets. Applying security best practices across on‑premise systems. Managing and escalating tickets as needed, keeping users informed throughout the process. What You Bring Curious, proactive, and eager to take on challenges. Collaborative and respectful of diverse perspectives. Confident in making decisions and taking ownership. Accountable, reliable, and motivated by delivering excellent service. Inclusive and professional in every interaction. Ideal Requirements 1+ year working in on‑premise infrastructure environments. Basic knowledge of Windows Server, AD, DNS, and DHCP. Strong troubleshooting ability and customer‑facing communication skills. Comfortable working in a fast‑paced environment and able to travel when required. What You’ll Get A supportive and flexible environment where you can grow your career long‑term. Benefits include: Competitive pension scheme and life assurance Company bonus and share scheme 25 days’ annual leave + bank holidays Extended parental leave Continuous professional development opportunities Opportunities for progression within the business and wider group Seniority level Associate Employment type Full‑time Industries Staffing and Recruiting, Manufacturing, and Software Development #J-18808-Ljbffr

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