Modern Workplace Team Leader

Join to apply for the Modern Workplace Team Leader role at LIMA1 day ago Be among the first 25 applicantsJoin to apply for the Modern Workplace Team Leader role at LIMAThis range is provided by LIMA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeWe're looking for a passionate and experienced Modern Workplace Team Leader to guide our team of 2nd and 3rd line engineers in delivering best-in-class support and innovative workplace solutions to our customers.You’ll play a pivotal role in driving operational excellence, team development, and service performance. This is a hybrid role blending hands-on technical expertise with strategic leadership.This role follows a 07:00 – 19:00 shift pattern, with on-site days at our Salford Quays office from Monday to Wednesday and the flexibility of working from home on Thursdays and Fridays.You’ll be responsible for:Lead, mentor, and develop a team of Modern Workplace Engineers, fostering a high-performance and customer-focused cultureCreate and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA’s growth plansSupport the Service Delivery Lead in ensuring that operational KPIs and statistics are within the agreed targets, and initiatives are identified to drive continual service improvementManage incidents from customers and LIMA’s cloud environment on a priority basis and provide the highest standards of professionalism and skill, to resolve customer issues efficiently and accuratelyProvide a knowledgeable point of technical escalation with the Modern Workplace practiceAssist our Customer Success Managers, who are aligned with our customers and offer guidance on breaking down technical issues into clear communications for non-technical partiesEnsure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAsDrive continual service improvement, by analysing trends and team metrics and removing service bottlenecks.About you:Demonstrated leadership abilities, with a track record of motivating and developing high-performing teamsStrong organisational and time management skills with the ability to multi-task, plan and prioritise workloadExcellent communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levelsAttention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholdersKnowledge of ITIL best practices and experience with service desk management tools preferredUp to date technical accreditations or demonstrable experience in supporting or troubleshooting Modern Workplace solutions, Azure, Citrix and the Microsoft stackStrong experience in identifying and delivering continuous service improvementsA good communicator at a technical and nontechnical levelIt would be advantageous to hold technical accreditations in Azure/Microsoft stack, alongside being ITIL certified.Joining our team comes with a range of benefits designed to enhance your work experience and well-being:Time to relax with 25 days' holiday (pro rata for part-time employees), plus bank holidays. You will also have the option to buy or sell 5 days' leave each yearAn additional paid day to celebrate your birthday with family and friendsLife assurance coverage at 4 times your annual salaryFrom day one, you’ll have access to Medicash, our healthcare cash-back plan, and after two continuous years of service, have the option to join our private medical schemeAccess to ongoing training and development opportunities to help you grow in your careerEnhanced maternity, paternity and adoption pay after two continuous years serviceConfidential counselling and support services to help you navigate life's challengesSalary sacrifice schemes to support you in saving for retirement or purchasing an electric car or bikeEngage with your colleagues through team-building activities and events.Get prime view seats for the price of a standard ticket at the AO Arena, with guaranteed seats and access to a private bar.REF-223 189Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionEngineering and Customer ServiceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at LIMA by 2xSign in to set job alerts for “Team Lead” roles.Trafford Park, England, United Kingdom 1 week agoManchester, England, United Kingdom 2 days agoGreater Manchester, England, United Kingdom 1 day agoManchester, England, United Kingdom 2 weeks agoManchester, England, United Kingdom 1 month agoManchester, England, United Kingdom 4 days agoCheadle Hulme, England, United Kingdom 21 hours agoTeam Leader (Adult Services and Wellbeing)Halifax, England, United Kingdom 1 day agoManchester, England, United Kingdom 1 week agoManchester, England, United Kingdom 2 weeks agoLeyland, England, United Kingdom 1 week agoManchester, England, United Kingdom 1 week agoGreater Manchester, England, United Kingdom 3 days agoStockport, England, United Kingdom 1 month agoStockport, England, United Kingdom 1 week agoHalifax, England, United Kingdom 5 days agoManchester, England, United Kingdom 1 week agoManchester, England, United Kingdom 5 days agoStockport, England, United Kingdom 1 week agoManchester, England, United Kingdom 1 month agoCustomer Sucess Team Lead - Deliveroo for Work (DfW)Manchester, England, United Kingdom 2 weeks agoManchester, England, United Kingdom 1 week agoManchester Area, United Kingdom 6 days agoManchester, England, United Kingdom 2 weeks agoManchester, England, United Kingdom 2 weeks agoManchester Area, United Kingdom 2 weeks agoSt Helens, England, United Kingdom 1 month agoSalford, England, United Kingdom 2 weeks agoManchester, England, United Kingdom 1 week agoManchester, England, United Kingdom 4 months agoNorthwich, England, United Kingdom 5 days agoWe’re unlocking community knowledge in a new way. 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