Customer Contact Pod Leader
1 day ago
Your Role As a Customer Contact Centre Pod Leader, you will lead a pod of specialist frontline advisors providing customer contact services to clients in the mortgage enforcement and secured lending space. You’ll act as both a team leader and second-line resolution specialist ensuring that your pod delivers exceptional customer outcomes, meets operational KPIs, and adheres to FCA and client conduct standards. Your role is to empower your team to resolve customer issues at first contact wherever possible, act as the escalation gatekeeper for complex or vulnerable cases and continuously uplift the pod’s technical capability and confidence. You’ll be a credible, visible leader, coaching and developing your team, communicating effectively, monitoring risk and quality, and collaborating directly with clients and internal stakeholders. You will ensure that service, internal standards, compliance, and empathy are delivered in equal measure. You’ll also work closely with other Pod Leaders across product lines to share best practice, ensure consistency, and contribute to the wider Contact Centre strategy. Key Responsibilities Provide #J-18808-Ljbffr
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Lead, Mortgage Contact Center Pod
21 hours ago
Manchester, United Kingdom TLT LLP Full timeA leading law firm is seeking a Customer Contact Centre Pod Leader based in Manchester. The successful candidate will lead a team of frontline advisors, ensuring exceptional service and adherence to operational standards. Responsibilities include coaching and developing team members, managing customer issues, and collaborating with stakeholders. Ideal...
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Customer Support Executive
5 days ago
Manchester, United Kingdom Pod Point Full time**Customer Support Executive** - Customer Support | Up to £24k p.a. | United Kingdom - (Remote - but a London office if you wish to use it)_ At Pod Point we’re changing the way people drive. We fundamentally believe that travel shouldn’t damage the Earth so we’ve made it our mission to install a Pod Point (an Electric Vehicle charging point)...
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Contact Centre Team Leader
3 days ago
Manchester, United Kingdom Customer Management Resourcing Full timeContact Centre Team Leader £23,000 - £26,000 per annum + plus bonus Full time, Manchester (M23) We are currently recruiting for an experienced contact centre Team Leader to join our growing global outsourcing client as they go through a period of growth. This is a fantastic role to join a brand new campaign and effectively manage a team to ensure...
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Customer Service Representative
1 week ago
Manchester, United Kingdom Pod Talent Full timePod are very excited to be working with this food production business with 1200 employees based worldwide and they are looking for 3 Customer Service Representative to join their great team in Manchester. In this role you will be accountable for focusing on building strong relationships with your set of customers and ensuring all supply chain operations run...
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Manchester, United Kingdom Pod Talent Full timePod are very excited to be working with this food production business with 1200 employees based worldwide and they are looking for 3 Customer Service Representative to join their great team in Manchester. In this role you will be accountable for focusing on building strong relationships with your set of customers and ensuring all supply chain operations run...
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Sales Team Leader
5 days ago
Manchester, United Kingdom Contact Solar Ltd Full time**Sales Team Leader** Looking to build a career in a fast-paced, customer-focused company? You've come to the right place! At Contact Solar, we take the time to listen to our customers, ensure they understand their solar panel/battery storage system and guide them on their journey from initial enquiry to final installation. Our team's goal is to provide...
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Crane Controller
5 days ago
Manchester, United Kingdom Pod-Trak Full timeLocation: North of England **Job Type**: Contract - Weekends Company Description: Pod-Trak is a privately owned company established in 2007 that offers bespoke engineering solutions to clients across the UK and Ireland in the Civil Engineering, Airports Infrastructure, Power & Communications, Rail Systems, and Plant & Transport sectors. We have strategic...
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Senior Demand Planner Relocation to London
2 weeks ago
Manchester, United Kingdom Pod Talent Full timePod are pleased to be working with a leading luxury goods business who are looking for a Demand Planner to join their team in North London. With a loyal customer base and rich cash reserves, this business are at the forefront of their industry and are hopingto continue to expand in the UK and internationally. As the Demand Planner, you will work with sales...
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Customer Contact Officer
5 days ago
Manchester, United Kingdom Great Places Housing Group Full time**Customer Contact Officer** **Salary**: Circa £22,000 **Job Type**: Full Time, Permanent Location: Head Office Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. Reporting to the Customer Contact Team Leader, the Customer Contact...
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Customer Contact Officer
1 week ago
Manchester, United Kingdom Great Places Housing Group Full time**Salary**: Up to £24,000 (Pro rata) **Job Type**: Part Time, Permanent **Location**: Head Office **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. **Working Pattern**: - Monday, Tuesday and Thursday 9.30am to 3.30pm Reporting to...