Deputy Customer Experience Manager
3 days ago
We’re on the lookout for a Deputy Customer Experience Manager to join us at This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service. This is a full time position, covering 1 in 4 weekends.What we’re looking for...A customer service superstar. We're looking for someone who can support our Customer Experience Manager in leading our team of Customer Experience Coordinators in creating a really positive, welcoming, friendly and efficient environment for customers and their pets. Ideally, you'll already have some experience in the service / hospitality industry.Deliver a brilliant first impression. Our Customer Experience team are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our Customer Experience team in a great position to deliver a fabulous, long-lasting impression.Be the best at what you do. To truly smash it out of the park in your new role, we'll make sure you receive the very best training. You'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).Deliver an experience our customers can't wait to tell their friends & family about. We're looking for someone who can set a great example, confidently approaching customers as they walk into our deskless reception areas, guiding them to take a seat in our designated dog and cat seating areas, offering refreshments and completing their check in and check out process on a tablet. You'll also have the opportunity to upsell products and services to the customer, such as the benefits of being registered with our Pet Health Plan. By being proactive, approachable and helpful, you'll set the tone for the 5‑start customer service we aspire for our Customer Experience teams to consistently deliver.A social superstar It's not just about delivering great service to our existing customers. We're looking for someone who is proactive and full of great ideas to help us extend our reach and drive higher footfall into our surgery Tying in with this, you'll post regularly to our local social media accounts, sharing varied local content (engaging, informative, funny) to capture the hearts and minds of pet owners in our local area. You'll have an eye for what content performs well on social, and be proactive in gathering this content with the permission of our customers. We're looking for someone who can motivate our colleagues and get them excited about participating in content for social, as well as someone who has experience editing short‑form video content such as reels, using trending audio and keeping up to date with the latest social trends.Benefits :To attract and retain the best in the business, we offer a great range of benefits, including :Profit share bonusLong service recognitionIncome protectionCompassionate leaveSurgery discounts #J-18808-Ljbffr
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Deputy Customer Experience Manager
1 week ago
Warrington, United Kingdom The Pet Vet Full timeDeputy Customer Experience ManagerRemember to check your CV before applying Also, ensure you read through all the requirements related to this role.Location: WarringtonDepartment: Non- ClinicalSalary: £12.85 per hourHours: 40 1:4 weekendsContract Type: PermanentWere on the lookout for a Deputy Customer Experience Manager to join us at The Pet Vet...
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Deputy Customer Experience Manager
5 days ago
Warrington, United Kingdom The Pet Vet Full timeDeputy Customer Experience ManagerRemember to check your CV before applying Also, ensure you read through all the requirements related to this role.Location: WarringtonDepartment: Non- ClinicalSalary: £12.85 per hourHours: 40 1:4 weekendsContract Type: PermanentWere on the lookout for a Deputy Customer Experience Manager to join us at The Pet Vet...
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Deputy Customer Experience Manager
5 days ago
Warrington, United Kingdom The Pet Vet Full timeDeputy Customer Experience ManagerLocation: WarringtonDepartment: Non- ClinicalSalary: £12.85 per hourHours: 40 1:4 weekendsContract Type: PermanentWere on the lookout for a Deputy Customer Experience Manager to join us at The Pet Vet Warrington! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing...
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Deputy Customer Experience Manager
2 weeks ago
Warrington, United Kingdom The Pet Vet Full timeJob DescriptionDeputy Customer Experience ManagerLocation: WarringtonDepartment: Non- ClinicalSalary: £12.85 per hourHours: 40 1:4 weekendsContract Type: PermanentWere on the lookout for a Deputy Customer Experience Manager to join us at The Pet Vet Warrington! This is a fantastic opportunity to join our friendly, well-established team, dedicated to...
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Deputy Customer Experience Manager
5 days ago
Warrington, United Kingdom The Pet Vet Full timeJob DescriptionDeputy Customer Experience ManagerLocation: WarringtonDepartment: Non- ClinicalSalary: £12.85 per hourHours: 40 1:4 weekendsContract Type: PermanentWere on the lookout for a Deputy Customer Experience Manager to join us at The Pet Vet Warrington! This is a fantastic opportunity to join our friendly, well-established team, dedicated to...
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Deputy Customer Experience Manager
7 days ago
Warrington, United Kingdom The Pet Vet (formerly The Vet) Full timeDeputy Customer Experience Manager – The Pet Vet (formerly The Vet) We’re on the lookout for a Deputy Customer Experience Manager to join us at The Pet Vet in Warrington! This full‑time role covers one in four weekends and offers a fantastic opportunity to be part of a friendly, well‑established team dedicated to consistently wowing customers by...
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Deputy Customer Experience Manager
1 week ago
Warrington, Warrington, United Kingdom The Pet Vet (formerly The Vet) Full time £25,000 - £35,000 per yearWe're on the lookout for a Deputy Customer Experience Manager to join us at The Pet Vet Warrington This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service. This is a full time position, covering 1 in 4 weekends.What We're Looking For...A customer...
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Deputy Customer Experience Manager
7 days ago
Warrington, United Kingdom The Pet Vet Full timeWe're looking for a customer‑service superstar to support our Customer Experience Manager and lead a team of Customer Experience Coordinators in creating a positive, welcoming, friendly, and efficient environment for customers and their pets. Ideally, you already have some experience in the service or hospitality industry. Deliver a brilliant first...
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Deputy Manager
5 days ago
Warrington, United Kingdom Iceland Foods Full timeJoin the team as a Deputy Manager at Iceland Foods. As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. As Deputy Manager you will...
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Deputy Manager
3 days ago
Warrington, United Kingdom Iceland Foods Ltd. Full timeCheshire | Warrington - Warrington 2 (1320) As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. As Deputy Manager you will work in...
