1st Line Support Engineer

Join to apply for the 1st Line Support Engineer role at TieTalent2 days ago Be among the first 25 applicantsJoin to apply for the 1st Line Support Engineer role at TieTalentAboutOur client, a leading MSP in the IT sector is seeking a 1st Line Support Engineer to join them on a full-time, permanent basis. Due to growth our client is looking to add a 1st Line Support Engineer to their team, providing a high level of technical support to their broad range of clients. The ideal candidate will have a minimum of 1 years’ experience in a similar IT Support role, providing 1st Line support with the opportunity to progress to 2nd Line in the future. This role is offer on a hybrid basis, working 2 days in the office and 3 from home. Key Responsibilities: - Being the go-to for clients for any technical queries - Writing and updating user documentation - Prioritize and escalate tickets to ensure SLAs are met in a timely manner - Provide a high level of customer service and communication to clients at all times - Work with a high degree of accuracy in a fast-paced environment - Ensure communication with the client is maintained at all times Experience: - Understanding of MS 365 Admin - Basic networking skills including TCP/IP and DNS - Understanding of SharePoint and Microsoft Servers - Basic Server administration - Familiarity with Anti-Virus and Backup Software This is an excellent opportunity for a 1st Line Support Engineer to join a thriving MSP who are leaders in the field, where you will be working with an experienced team providing a high level of support to a broad range of clients. CVs are being reviewed, so please apply now for immediate considerationAboutOur client, a leading MSP in the IT sector is seeking a 1st Line Support Engineer to join them on a full-time, permanent basis. Due to growth our client is looking to add a 1st Line Support Engineer to their team, providing a high level of technical support to their broad range of clients. The ideal candidate will have a minimum of 1 years’ experience in a similar IT Support role, providing 1st Line support with the opportunity to progress to 2nd Line in the future. This role is offer on a hybrid basis, working 2 days in the office and 3 from home. Key Responsibilities: - Being the go-to for clients for any technical queries - Writing and updating user documentation - Prioritize and escalate tickets to ensure SLAs are met in a timely manner - Provide a high level of customer service and communication to clients at all times - Work with a high degree of accuracy in a fast-paced environment - Ensure communication with the client is maintained at all times Experience: - Understanding of MS 365 Admin - Basic networking skills including TCP/IP and DNS - Understanding of SharePoint and Microsoft Servers - Basic Server administration - Familiarity with Anti-Virus and Backup Software This is an excellent opportunity for a 1st Line Support Engineer to join a thriving MSP who are leaders in the field, where you will be working with an experienced team providing a high level of support to a broad range of clients. CVs are being reviewed, so please apply now for immediate considerationNice-to-have skillsDNSTCP/IPCamberley, England, United KingdomWork experienceDesktop SupportSystems AdministratorLanguagesEnglishSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesTechnology, Information and InternetReferrals increase your chances of interviewing at TieTalent by 2xSign in to set job alerts for “Support Engineer” roles.Reading, England, United Kingdom 6 months agoMarlow, England, United Kingdom 2 weeks agoUxbridge, England, United Kingdom 2 weeks agoEgham, England, United Kingdom 2 weeks agoFleet, England, United Kingdom 1 month agoReading, England, United Kingdom 6 months agoFarnborough, England, United Kingdom 4 months agoMaidenhead, England, United Kingdom 2 days agoTechnical Support Engineer (Field Based)Weybridge, England, United Kingdom 3 weeks agoGreenford, England, United Kingdom 1 week agoWinnersh, England, United Kingdom 3 weeks agoReading, England, United Kingdom 3 days agoReading, England, United Kingdom 1 week agoBracknell, England, United Kingdom 2 weeks agoFarnborough, England, United Kingdom 2 weeks agoKingsclere, England, United Kingdom 1 day agoTechnical Support & Commissioning - Audio ConsolesReading, England, United Kingdom 2 weeks agoHigh Wycombe, England, United Kingdom £35,000.00-£50,000.00 3 weeks agoFeltham, England, United Kingdom 1 week agoBracknell, England, United Kingdom 1 day agoReading, England, United Kingdom 2 weeks agoWindsor, England, United Kingdom 2 days agoTechnical Support & Commissioning - Broadcast Video & AudioReading, England, United Kingdom 2 weeks agoLoudwater, England, United Kingdom 1 week agoFarnborough, England, United Kingdom 4 days agoWoking, England, United Kingdom 2 days agoYateley, England, United Kingdom 4 days agoReading, England, United Kingdom 2 weeks agoWe’re unlocking community knowledge in a new way. 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