2nd Line Help Desk/support Analyst

1 day ago

Camberley, United Kingdom Metaskil Limited Full time

Our blue chip client is looking for an experienced Support/Help Desk Analyst to be based in their UK HQ near Camberley with occasional travel to European sites and some working from home.

Paying up to £35,000 per annum plus benefits

You will have strong 2nd Line Support/Service/Help Desk experience - be able to work to ITIL standards and have very strong Windows experience (Ideally with a Windows based certification) along with:

- Ideally has previous knowledge and experience in field services or desktop support
- Identify and support installed workstation hardware and software.
- Be able to perform routine problem resolution.
- Keen to grow in the role
- Strong knowledge of features and facilities of IT infrastructure.
- Support of Windows 10
- Support of print management
- Android, IOS MDM solutions
- Basic network understanding
- Understanding of the ticket lifecycle based on ITIL best practices SLA’s KPIs
- Results focused approach to tasks
- Great customer service skills
- Flexible approach to challenges and learning new skills
- Ability to demonstrate resourcefulness
- Ability to communicate effectively
- A demonstrable passion for business improvement through technology

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