IT Helpdesk Engineer

Join a company that’s growing, voted ‘Best Outsourcing Company of the Year’, now looking for additional team members to look after an expanding client list.Recruiting 1st and 2nd line experienced IT Helpdesk Engineers to join our **friendly andprofessional** IT Support, Services and Solutions Company based in exceptional new offices in Camberley, Surrey.
**As an IT Helpdesk Engineer, your responsibilities will include**:

- Being the first point of contact for clients to provide 1st and 2nd line technical support.
- Giving empathetic and proactive support to users of varying skill levels and industry backgrounds, using the appropriate tech/non tech language, remotely over the telephone.
- Updating and progressing outstanding incidents and providing regular feedback of call status to the client.
- Call prioritisation and escalation of incidents and problems.
- Keeping incident records and client configuration data up to date.
- Occasional visits to client sites.

**We are looking for an IT Helpdesk Engineer who has some of the following skills and experiences**:

- Excellent level of experience of Windows 10 and Office365 technologies (Exchange Online, SharePoint, OneDrive, Teams).
- Experience of Windows Server 2016/2019, including Active Directory, File Permissions, DHCP/DNS services, Backup & Recovery and Group Policy.
- Experience of Networking (Switches & Access Points) and Internet Connectivity solutions (Routers and Firewalls).
- Mobile Device experience is desirable - e.g., iPhone, Android.
- Proven IT Support experience including diagnosing, repairing, and solving hardware, software, server and network related issues at 1st and 2nd line.
- Proven remote assistance using an industry standard Incident Management Toolset.
- Experience in a customer contact/facing role and excellent customer service & communication skills.
- Ability to explain information in a professional manner to clients of differing levels of technical knowledge.
- A good understanding of incident management, problem management, change and configuration management.
- Understanding of customer SLAs and KPIs.
- Able to quickly learn in a fast-paced environment and demonstrate a genuine interest in new technologies.

In return, an IT Helpdesk Engineer will receive an annual salary of £28-£32,000 per annum (negotiable dependent upon experience), pension and flexible benefits (gym, parking etc). Working hours are 08:00-16:30, 09:00-17:30 or 09:30-18:00.Following a successfulinduction, hybrid home and office working is available, with occasional client site visits.
Applications in writing - please provide a current CV and tell us why you’re a great fit for this role our growing team.