Client Partner

Client PartnerDevtech provides digital innovation services that help Fortune 1000 and emerging companies transform, scale and disrupt. We partner with our clients to envision and develop next‑gen digital and cloud solutions that drive impactful business outcomes through people and technology.Our mission is to empower every innovative business in the world to do what they do best, even better.Founded in 2012, Devtech successfully bootstrapped the business for many years before securing institutional growth capital in 2022 and 2024 to fuel our next stages of growth. We are a team of over 300 professionals across Europe and North America, and our continued growth is a testament to the quality of work our teams produce.Who you areAre you passionate about partnering and solving clients' challenges? Are you a true hybrid professional with customer acumen and a proven technical foundation? Do you enjoy building processes, driving best practices, and delivering results? Then come be a member of Devtech’s Client Partner. The Client Partner (CP) is the key partner helping our valued customers achieve their strategic objectives and understands the value Devtech brings to their organization. Our CPs understand the importance of protecting and growing the revenue for our existing customer base.What you'll doServe as a strategic bridge between Devtech and its clients, focusing on building long‑term partnerships to achieve mutual business success.Establish critical goals to aid the customer in achieving their objectives and desired outcomes. Build and operate world‑class Client Partner plans for each client that define key goals that help them achieve their objectives and desired outcomes.Establish a regular cadence (weekly, monthly, quarterly) with each assigned client to review executive dashboards and program status.Cement yourself as a trusted/strategic advisor with customers and drive continued value of our products and services.Proactively work closely with the Devtech team to find new service opportunities and/or develop upsell opportunities.Advocate customer needs/issues cross‑departmentally and program‑manage customer concerns.Support Delivery with scoping and selling follow‑on and new service opportunities.Act as the Devtech primary point of contact for inquiries, issues, or escalations.Maintain current functional and technical knowledge of Devtech’s service offerings.Accurately project customer renewals and cross‑sells.Manage customer escalations and resolutions.Create and build best practices that facilitate growth within the existing customer base.Ensure Devtech proactively identifies opportunities to help clients meet their objectives and that our services address their challenges.What you'll need10+ years in a related function with direct customer advocacy and engagement experience in post‑sales services.Confirmed ability to drive continuous product value.Strong teammate and self‑starter.Exceptional verbal, written, social, presentation, and interpersonal skills.Thrives in a multi‑tasking environment and can adjust priorities on‑the‑fly while still having the ability to focus on details and be analytical.Experience in the software services and/or cloud space.Experience building out and leading client relationships.Estimated travel of 25% (travel may vary by customer location).Excellent communication, organizational, and problem‑solving skills in a dynamic environment.Effective documentation skills, including technical diagrams and written descriptions.Experience creating, documenting, and rolling out best practices that lead to longer client retention.How you will be measuredClient and revenue retention.Generation of new logo revenue to target.Increase in Lifetime Contract Value across the organization.Meeting personal upsell and cross‑sell goals.Increase in NPS.What we offerFlexible work environment.Uncapped earning potential.Private health insurance.25 days of PTO plus the UK Public Holidays.Stock options.Seniority levelNot ApplicableEmployment typeFull‑timeJob functionBusiness Development and SalesIndustriesIT Services and IT Consulting #J-18808-Ljbffr