Welsh Customer Service Advisor
3 days ago
Job Description Are you ready to embark on an exciting career as a Welsh Speaking Contact Centre Advisor? Our team is seeking individuals who are fluent in Welsh to become an integral part of our first‑line support staff, catering to our diverse customer base through a range of communication channels, including voice, webchat, WhatsApp, and email. As a Welsh‑speaking Customer Service Advisor, you will play a pivotal role in addressing customer inquiries, delivering accurate information, as well as guiding callers towards the appropriate resources and support services. Your adeptness in the Welsh language and commitment to exceptional customer service will ensure that every interaction is valuable and helpful for our customers. Permanent opportunities available, 37.5 hours per week. Operational hours vary for each campaign. Why choose us? With over forty years of expertise, HGS stands as a leading figure in the UK’s contact centre industry. We pride ourselves on enhancing the customer journey, giving our UK clients a competitive edge. We collaborate with some of the world's most esteemed brands, specialising predominantly in Contact Centres and associated Data Analytics. Our "globally local" approach is driven by teams who deeply understand the UK market, ensuring both efficiency and customer satisfaction. Benefits Fortnightly paid salary, £11.40 Refer-A-Friend bonuses Employee assistance programs 28 days holiday, inclusive of bank holidays Development opportunities People‑focused environment where you’ll make lifetime connections and friendships Retention bonus of £500 paid every 6 months What we are looking for Professionalism and focus on brand standard Flexible team players who enjoy a fast‑paced environment and variety in their role and excited by change Self‑starters who take ownership and accountability over the customer’s journey Analytical and interested in legal issues Requirements Customer service / contact centre experience Fluent Welsh speaker IT literate, and experience using Microsoft packages (including Word, Excel) Excellent communication skills, including multi‑channel customer communication and complaint management Educated to GCSE standard As an equal opportunity employer, HGS is dedicated to inclusivity, proudly upholding the Disability Confident Commitment, Social Mobility Pledge, and Armed Forces Covenant. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood. #J-18808-Ljbffr
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Welsh-Speaking Customer Care Specialist
3 days ago
Chiswick, United Kingdom HGS Full timeA leading contact centre company in Chiswick is seeking a Welsh Speaking Contact Centre Advisor to join their team. The role requires fluent Welsh language skills and a strong focus on delivering exceptional customer service across various communication channels. Ideal candidates will have prior customer service experience, be IT literate, and be able to...
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Chiswick, United Kingdom The Recruitment Solution Full timeA leading recruitment agency is searching for a Service Advisor in Chiswick. This role offers the chance to work with a luxury sports brand, earning a competitive salary of £50k+ OTE. The ideal candidate should have main dealer experience and strong customer service skills. Responsibilities include customer interaction, booking vehicles, and liaising with...
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