Complaints & Patient Engagement Lead
3 days ago
About the role The Complaints and Patient Engagement Lead will play a critical role in leading on formal complaint management, and supporting quality and compliance across both clinic and pharmacy settings. This position requires a proactive, detail-oriented professional who can support patients, manage complaints investigations, support audit activities, and ensure adherence to relevant healthcare regulations and standards. This role requires regular patient contact via phone and email. Key Responsibilities Complaints Investigation Lead the investigation of complaints from patients and other stakeholders. Collaborate with teams internally to gather data, identify root causes, and implement corrective and preventive actions (CAPA). Maintain accurate documentation of complaints investigations and track resolutions. Support on medication quality complaints Support patients with complaints Line manage governance coordinators Audits Lead on and assist in preparing for internal and external audits in both clinical and pharmacy environments. Conduct routine quality checks to ensure compliance with regulatory requirements. Support the development and implementation of action plans to address audit findings. Quality Improvement Participate in continuous quality improvement initiatives. Contribute to the development, review, and revision of Standard Operating Procedures (SOPs). Provide training and support to staff on quality processes and regulatory requirements. Regulatory Compliance Stay up to date with healthcare regulations, particularly relating to clinical care and pharmacy practice. Ensure documentation and processes comply with national standards. Cross-Functional Collaboration Work closely with both clinical and pharmacy teams to ensure seamless communication and collaboration on quality-related matters. Serve as a point of contact for quality issues, providing guidance and support as needed. Skills, experience and qualifications Leadership experience Previous experience in quality assurance, preferably within a healthcare, clinical, or pharmacy setting. Familiarity with healthcare regulations and standards (e.g., CQC, GPhC, MHRA). Strong analytical, organisational, and problem-solving skills. Excellent communication and interpersonal abilities. Proficiency in Gsuite. Experience in quality management systems is a bonus. Key Competencies Able to prioritise own workload. Understanding of patient safety risks. Attention to detail and a commitment to accuracy. Ability to manage multiple tasks and meet deadlines. Strong investigative and root cause analysis skills. Collaborative mindset with a proactive, solution-oriented approach. What we offer Competitive salary 25 days holiday (rising to 27 after one year, rising to 30 after two years) + bank holidays 5% matched pension Cycle-to-work scheme Opportunities for development and growth A dynamic and supportive work environment About Montu Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives. #J-18808-Ljbffr
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Complaints & Patient Engagement Lead
6 days ago
Winnersh, United Kingdom Montu UK Full timeAbout the role:The Complaints and Patient Engagement Lead will play a critical role in leading on formal complaint management, and supporting quality and compliance across both clinic and pharmacy settings. This position requires a proactive, detail-oriented professional who can support patients, manage complaints investigations, support audit activities,...
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Patient Complaints
4 days ago
Winnersh, United Kingdom Montu UK Full timeA leading digital health company in the UK is seeking a Complaints and Patient Engagement Lead. This role involves managing formal complaint investigations, ensuring compliance with healthcare regulations, and supporting quality improvement initiatives. The ideal candidate will have significant experience in quality assurance, leadership skills, and a...
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Patient Support Team Lead
13 hours ago
Winnersh, United Kingdom Alternaleaf UK Full timeAre you passionate about leading and developing high-performing teams in a patient-focused environment? We are looking for a Patient Support Team Lead to join our remote patient support centre operations team and help us deliver exceptional support to patients on their care journey.In this hybrid role, you will be based partly at home and partly in our...
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Patient Support Team Lead
4 days ago
Winnersh, United Kingdom Montu UK Full timeAre you passionate about leading and developing high-performing teams in a patient-focused environment? We are looking for a Patient Support Team Lead to join our remote patient support centre operations team and help us deliver exceptional support to patients on their care journey.In this hybrid role, you will be based partly at home and partly in our...
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Patient Support Team Lead
2 weeks ago
Winnersh, United Kingdom Alternaleaf UK Full timeAre you passionate about leading and developing high-performing teams in a patient-focused environment? We are looking for a Patient Support Team Lead to join our remote patient support centre operations team and help us deliver exceptional support to patients on their care journey.In this hybrid role, you will be based partly at home and partly in our...
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Patient Support Team Lead
2 weeks ago
Winnersh, United Kingdom Alternaleaf UK Full timeBase pay range Direct message the job poster from Alternaleaf UK Are you passionate about leading and developing high-performing teams in a patient-focused environment? We are looking for a Patient Support Team Lead to join our remote patient support centre operations team and help us deliver exceptional support to patients on their care journey. In this...
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Hybrid Patient Support Team Lead
4 days ago
Winnersh, United Kingdom Montu UK Full timeAre you passionate about leading and developing high-performing teams in a patient-focused environment? We are looking for a Patient Support Team Lead to join our remote patient support centre operations team and help us deliver exceptional support to patients on their care journey.In this hybrid role, you will be based partly at home and partly in our...
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Hybrid Patient Support Team Lead
3 days ago
Winnersh, United Kingdom Montu UK Full timeWhat you will do: Lead, coach, and motivate a team of Patient Support Coordinators to deliver a high-performing, patient-centric service Oversee daily workflows and task distribution to ensure efficient handling of patient queries, communications, and scheduling Conduct regular 1:1s, team meetings and performance reviews, with a focus on development and...
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Hybrid Patient Support Team Lead — Lead
2 weeks ago
Winnersh, United Kingdom Alternaleaf UK Full timeA leading healthcare company in the United Kingdom is seeking a Patient Support Team Lead to manage a high-performing team dedicated to patient support. This hybrid role requires experience in a fast-paced call centre, exceptional leadership skills, and a commitment to compassionate service. The position offers flexible work arrangements and opportunities...
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Winnersh, United Kingdom BD Full timeA global medical technology company in Winnersh is seeking a Clinical Implementation Manager to lead process improvements in hospital settings. The role requires outstanding leadership, data analysis, and communication skills to enhance patient care and collaboration across diverse teams. Salary ranges from £42,000 to £64,050 annually, offering an exciting...
