Patient Support Team Lead
2 weeks ago
Base pay range Direct message the job poster from Alternaleaf UK Are you passionate about leading and developing high-performing teams in a patient-focused environment? We are looking for a Patient Support Team Lead to join our remote patient support centre operations team and help us deliver exceptional support to patients on their care journey. In this hybrid role, you will be based partly at home and partly in our Winnersh or London office. You will lead, coach and motivate a team of Patient Support Coordinators, fostering a positive team culture that prioritises compassionate care, operational excellence, and continuous improvement. What you will do: Lead, coach, and motivate a team of Patient Support Coordinators to deliver a high-performing, patient-centric service Oversee daily workflows and task distribution to ensure efficient handling of patient queries, communications, and scheduling Conduct regular 1:1s, team meetings and performance reviews, with a focus on development and continuous improvement Act as the first line of escalation for complex or sensitive patient queries, ensuring timely and effective resolution Support recruitment, onboarding and training of new team members Monitor key performance indicators (KPIs), such as response times, service levels and patient satisfaction, and implement improvements Collaborate with cross-functional teams (Clinical, Operations, Governance, Product/Tech) to improve systems, processes and service delivery Ensure compliance with all relevant regulations, including CQC standards and data protection What we are looking for: 2+ years’ experience in a high volume patient contact centre Proven team leadership experience in a very high volume, fast paced inbound call centre environment Experience with Chat handling Passionate about delivering exceptional and compassionate customer service Strong interpersonal, communication and coaching skills Excellent organisation, attention to detail, and confidence using multiple digital platforms A calm, solutions-focused mindset with the ability to manage competing priorities Demonstrable ability to adapt at pace to changes or challenges Additional Information: This role includes shift-based working and requires occasional flexibility to meet service needs, including availability for weekend shifts. Occasional travel may be required for training or team events (You must be able to work from our Winnersh office as required under the hybrid model.) What we offer: 25 days holiday (rising to 27 after one year & 30 after 2 years) + bank holidays Opportunities for development and growth A dynamic and supportive work environment About Montu Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives. Seniority level Mid-Senior level Employment type Full-time Job function Customer Service, Health Care Provider, and Management #J-18808-Ljbffr
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Patient Support Team Lead
22 hours ago
Winnersh, United Kingdom Alternaleaf UK Full timeAre you passionate about leading and developing high-performing teams in a patient-focused environment? We are looking for a Patient Support Team Lead to join our remote patient support centre operations team and help us deliver exceptional support to patients on their care journey.In this hybrid role, you will be based partly at home and partly in our...
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Patient Support Team Lead
4 days ago
Winnersh, United Kingdom Montu UK Full timeAre you passionate about leading and developing high-performing teams in a patient-focused environment? We are looking for a Patient Support Team Lead to join our remote patient support centre operations team and help us deliver exceptional support to patients on their care journey.In this hybrid role, you will be based partly at home and partly in our...
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Hybrid Patient Support Team Lead
5 days ago
Winnersh, United Kingdom Montu UK Full timeAre you passionate about leading and developing high-performing teams in a patient-focused environment? We are looking for a Patient Support Team Lead to join our remote patient support centre operations team and help us deliver exceptional support to patients on their care journey.In this hybrid role, you will be based partly at home and partly in our...
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Hybrid Patient Support Team Lead
4 days ago
Winnersh, United Kingdom Montu UK Full timeWhat you will do: Lead, coach, and motivate a team of Patient Support Coordinators to deliver a high-performing, patient-centric service Oversee daily workflows and task distribution to ensure efficient handling of patient queries, communications, and scheduling Conduct regular 1:1s, team meetings and performance reviews, with a focus on development and...
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Hybrid Patient Support Team Lead — Lead
2 weeks ago
Winnersh, United Kingdom Alternaleaf UK Full timeA leading healthcare company in the United Kingdom is seeking a Patient Support Team Lead to manage a high-performing team dedicated to patient support. This hybrid role requires experience in a fast-paced call centre, exceptional leadership skills, and a commitment to compassionate service. The position offers flexible work arrangements and opportunities...
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Winnersh, United Kingdom Montu UK Full timeA digital health company in Winnersh is seeking a Patient Support Team Lead to oversee a high-performing team that provides patient-centric service. Your role entails coaching and leading the team, managing workflows, and ensuring compliance with regulations. Candidates should have leadership experience in busy environments, excellent communication skills,...
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Complaints & Patient Engagement Lead
4 days ago
Winnersh, United Kingdom Montu UK Full timeAbout the role The Complaints and Patient Engagement Lead will play a critical role in leading on formal complaint management, and supporting quality and compliance across both clinic and pharmacy settings. This position requires a proactive, detail-oriented professional who can support patients, manage complaints investigations, support audit activities,...
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Complaints & Patient Engagement Lead
6 days ago
Winnersh, United Kingdom Montu UK Full timeAbout the role:The Complaints and Patient Engagement Lead will play a critical role in leading on formal complaint management, and supporting quality and compliance across both clinic and pharmacy settings. This position requires a proactive, detail-oriented professional who can support patients, manage complaints investigations, support audit activities,...
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Patient Complaints
4 days ago
Winnersh, United Kingdom Montu UK Full timeA leading digital health company in the UK is seeking a Complaints and Patient Engagement Lead. This role involves managing formal complaint investigations, ensuring compliance with healthcare regulations, and supporting quality improvement initiatives. The ideal candidate will have significant experience in quality assurance, leadership skills, and a...
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Winnersh, United Kingdom BD Full timeA global medical technology company in Winnersh is seeking a Clinical Implementation Manager to lead process improvements in hospital settings. The role requires outstanding leadership, data analysis, and communication skills to enhance patient care and collaboration across diverse teams. Salary ranges from £42,000 to £64,050 annually, offering an exciting...
