Sales Enablement Manager

Overview Since we opened our doors in 2009, the world of commerce has evolved, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. We expanded into software and built integrated, omnichannel solutions to help sellers sell online, manage inventory, offer buy now pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. We embedded financial services tools at the point of sale so merchants can access a business loan and manage cash flow in one place. Afterpay furthers our goal to provide tools that unlock value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. We partner with sellers of all sizes and help them grow, creating significant lasting value worldwide. The Role We’re looking for a proactive and highly organized Sales Enablement Manager to help drive clarity, consistency, and continuous learning across Block’s global sales teams. You’ll play a critical role in operationalizing our "everboarding" strategy—ongoing education beyond onboarding—and curating centralized knowledge resources in partnership with cross‑functional experts. This role requires a strong blend of content operations, learning science, stakeholder management, and sales context awareness. You Will Support ongoing learning initiatives by planning, building, and maintaining scalable sales enablement content beyond onboarding. Curate and maintain centralized knowledge resources, partnering with subject matter experts across Product, Marketing, and Sales to ensure accuracy and consistency. Help operationalize the everboarding strategy, coordinating timelines, deliverables, and stakeholder communications. Organize and update internal learning assets, ensuring documentation is easy to find, up-to-date, and aligned with sales priorities. Manage internal communications related to enablement, such as newsletters, training calendars, and updates to reduce noise and increase clarity. Collect feedback and track program impact, using data to assess adoption, knowledge retention, and performance improvements. Support regional enablement needs, ensuring content is localized and relevant for diverse sales teams across markets. Promote knowledge-sharing practices, including documenting playbooks, building FAQs, and contributing to internal wikis or LMS content. You Have 4+ years of experience in Sales Enablement, Knowledge Management, or Learning & Development. 3+ years of experience working within or supporting sales teams. Demonstrated familiarity with learning and content management tools, including Docebo, Articulate, Highspot, and Notion. Strong understanding of adult learning theories and experience applying them to training design, content delivery, or knowledge-sharing systems. Excellent stakeholder management and communication skills, with ability to influence and collaborate across functions and levels. Proven ability to prioritize effectively, manage competing demands, and maintain clarity under ambiguity. Nice to Have Background in instructional design, content strategy, or sales operations. Exposure to coaching methodologies such as GROW to support learner development and behavior change. Equal Employment Opportunity Block is a proud equal opportunity employer. We evaluate all employees and job applicants consistently based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. Please contact us for accommodations. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us at privacy@block.xyz with hiring practice or data usage questions. Benefits Summary Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning. #J-18808-Ljbffr