Sheltered Housing Officer

OverviewThe Role: This is an exciting role within Winchester City Council’s Landlord Services team. We are looking for an experienced, knowledgeable and enthusiastic individual to play a key role in delivering a customer focussed, high quality housing management service within our sheltered housing portfolio. You will have a good understanding of emergency lifeline equipment and take the lead in upgrading existing analogue equipment to digitally ready lifelines.In this role, you will be one of 6 Housing Officers responsible for delivering housing management services to our customers within our sheltered properties across the district. This includes supporting customers with viewings, signing up for their new tenancies, making appropriate referrals to tenancy support and sustainment and providing assistance with rent arrears and estate management when required. Working with colleagues in the wider housing team to manage nuisance and anti-social behaviour. You will have a good knowledge of sheltered housing management, evidenced ability to understand and meet customer needs whilst managing difficult conversations to ensure service providers are held to account for the services they provide to the vulnerable customers and communities we serve. What You\'ll Need to SucceedIt is essential that you have experience of working in housing, knowledge of sheltered housing and lifeline equipment. ResponsibilitiesBe the point of contact for customers in the dispersed bungalow schemes, ensuring they receive timely advice, guidance and support to manage their homes and sustain their tenancies.Work with other Housing Officer teams (Income, Neighbourhoods Services, Tenancy Sustainment, Sheltered and Extra Care) and other Housing sections (Property Services, Rents, Allocations, Housing Options).Carry out sign-ups and home visits for new tenants and mutual exchanges ensuring that all rights and responsibilities of the tenancy agreement are explained and understood.Ensure tenancies are conducted in a satisfactory manner and undertake tenancy visits to properties to ensure compliance with tenancy conditions.Assist with collection of tenant information for tenant records, profiling, reviewing and determining housing services.Pro-active management of all nuisance and anti-social behaviour (ASB) cases including neighbour nuisance, harassment, hate crime, domestic abuse, violence and illegal or immoral activity working with housing officers in the tenancy teams to ensure speedy resolution of issues using appropriate remedies in line with departmental policies and procedures.Investigate complaints of ASB, ensuring all stages of case management are accurately recorded on the Orchard Housing System. Where escalation is required, work proactively with the ASB Officer to enable timely case reviews, handover and escalation.Ensure that tenants who have difficulties sustaining their tenancies and/or paying their rent are offered appropriate advice, support and assistance.Work closely with housing colleagues, the CAB, Social Services, Health and other specialist agencies to support vulnerable tenants to sustain their tenancies.Proactively promote, facilitate and support tenant involvement.Undertake a landlord liaison role with tenant groups, events and meetings providing information on all aspects of housing management services when required. Qualification requirementsA good level of education and knowledge of housing services.Current full Driving Licence. BenefitsEmployer paid health cash planSalary sacrifice scheme for cars and bikes26 days annual leave per year rising to 33 days - dependent on length of service13 days additional flexi leave per year (subject to operational requirements)Option to buy up to 5 days additional annual leaveFree parking (during work hours) at any Winchester Park and RideMembership to the Local Government Pension SchemeDiscounts at a range of major high street brands and the two leisure centres in the districtSeason Ticket loansExcellent working environmentSupport for continuous professional development Vetting RequirementsThis post is subject to a Criminal Records Check. If you are keen to make a difference in our communities, we would love to hear from you. Apply today to be part of a team making a difference to our customers every day. For an informal conversation about the role, please contact Sarah Turpitt, Area Housing Manager (Sheltered and Extra Care) via email at sturpitt@winchester.gov.uk or Claire Scott, Housing Officer (Sheltered) Team Leader via email at cscott@winchester.gov.uk. #J-18808-Ljbffr