Salesforce Business Analyst

Salesforce Business Analyst Are you passionate about optimising sales technology to deliver world‑class customer experiences? Do you thrive on bridging business needs with smart Salesforce solutions that drive real impact? About the team: Our Salesforce practice team is dedicated to maximising the value our sales teams get from the SF.com platform and other sales technology applications. Our team partners with the business stakeholders to provide development, business analysis, release management and L2 support. We’re passionate about solving business challenges by finding the right solutions through the F.com platform and supporting our business to enable a first‑class customer experience for our clients. About the role: We are seeking a skilled Salesforce Business Analyst to join our global Salesforce practice. The successful candidate will play a key role in bridging business needs and technical solutions within a complex, customised Salesforce ecosystem that spans multiple Salesforce clouds—including Sales Cloud, Service Cloud, Experience Cloud, and CPQ. You will work closely with business stakeholders, Salesforce administrators, solution architects, and developers across regions to gather requirements, design scalable solutions, and optimise business processes. This role requires a mix of strategic thinking, analytical capability, and hands‑on Salesforce experience to deliver value in a dynamic and international environment. Key responsibilities: Business Analysis & Requirements Gathering – partner with stakeholders across functions and geographies to capture, analyse, and prioritise business requirements. Translate business processes into user stories, acceptance criteria, and functional specifications. Conduct workshops, interviews, and process‑mapping sessions to understand business challenges and opportunities. Solution Design & Delivery – work with Salesforce architects and developers to design solutions aligned with best practices and business goals. Support configuration and validation of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and CPQ. Facilitate user acceptance testing (UAT) and support change‑management activities. Stakeholder Management – act as a trusted advisor to business leaders, ensuring alignment of Salesforce capabilities with strategic objectives and bridging communication between technical teams and non‑technical stakeholders. Manage competing priorities in a fast‑paced, matrixed environment. Governance & Continuous Improvement – support data governance, quality assurance, and compliance with internal policies and industry regulations; proactively identify opportunities for process automation, efficiency gains, and Salesforce platform optimisation. Stay updated on Salesforce releases, new features, and industry best practices. Skills & experience: Bachelor’s degree in business, Information Systems, or related field (or equivalent experience). Good experience as a Salesforce Business Analyst or similar role. Strong understanding of Salesforce Sales Cloud, Service Cloud, Experience Cloud, and CPQ; hands‑on configuration experience is a plus. Proven experience with end‑to‑end requirement gathering, process mapping (BPMN), and translating business needs into technical requirements. Experience working with Agile/Scrum methodologies in Salesforce project delivery. Experience working on large‑scale transformational projects. Excellent communication, facilitation, and stakeholder management skills. Ability to manage multiple priorities and work effectively across time zones and cultures. Salesforce certifications (e.g., Salesforce Administrator, Business Analyst, Sales/Service Cloud Consultant, CPQ Specialist) are highly desirable. Why join us? At Elsevier, you will be part of a diverse global product team that sits at the frontline of delivering value to customers. You will play a key role in enabling secure access to our products, shaping how customers experience and adopt our identity platform. We are committed to your success and wellbeing, offering flexible working, family leave, long‑service recognition, and a supportive, collaborative environment where everyone has a part to play. Benefits Generous holiday allowance with the option to buy additional days. Health screening, eye care vouchers and private medical benefits. Well‑being programs. Life assurance. Access to a competitive contributory pension scheme. Save‑As‑You‑Earn share‑option scheme. Travel season ticket loan. Electric Vehicle Scheme. Optional Dental Insurance. Maternity, paternity, and shared parental leave. Employee Assistance Programme. Access to emergency care for both the elderly and children. RECARES days – time to support the charities and causes that matter to you. Access to employee resource groups with dedicated time to volunteer. Access to extensive learning and development resources. Access to the employee discounts scheme via Perks at Work. Equal Opportunity Employer We are an equal‑opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. 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