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Client Care Coordinator
2 weeks ago
Client Care Coordinator MSI Reproductive Choices Pay Range This role is offered as a permanent contract. Salary starting at £24,523.79, increasing upon completion of competencies. Benefits Financial Reward: Blue Light discount card, up to 5% employer pension contribution, long service recognition. Health and Wellness: Doctor Line for over‑the‑phone GP consultations, 24/7 Employee Assistance Programme, dedicated Mental Health First Aiders. Work‑Life Balance: Extra day for birthdays, scheduled shifts, family‑friendly benefits. Career Development: Paid training, opportunities for accredited training agreements, potential for career progression. Role Overview Make a real difference in people’s lives as a Client Care Coordinator in our award‑winning contact centre. This role is not cold calling; you will support people during their times of need, ensuring every interaction is meaningful and impactful. Our team prides itself on creating a positive, supportive environment where each conversation matters. Key Responsibilities • Provide empathetic, patient‑focused support via phone and digital channels.• Record and manage client interactions accurately in the system.• Identify opportunities to up‑skill clients and direct them to appropriate services.• Collaborate with healthcare professionals to coordinate care plans.• Adhere to all regulatory and internal quality standards. Schedule & Training The role starts on 12th January 2025. Initial 4‑week onsite training (Mon‑Fri, 8 AM–4 PM). After 5 months onsite, transition to hybrid work. Shifts run 8 AM–6 30 PM, with an optional Saturday shift (no Sundays). Location London, England, United Kingdom Apply Now Apply today to join a contact centre that values your contributions and offers a supportive, growth‑focused workplace. #J-18808-Ljbffr
