Client Care Coordinator

Are you looking to enhance your skills within a friendly clinic and have the full support from your line manager to progress your career? This may be the role for you

**Location**: West London - Good public transport links, great clinic for personal development and training.

**Contract type**: Permanent, 37.5 hours

**Salary**: £22,990 - £25,289 (dependant on experience)

**About MSI Reproductive Choices UK (MSI UK)**

At MSI UK, we know that our most valuable asset is our people, and our success depends on our ability to do things well and enjoy what we do, as we provide the best possible care and support to our clients.

Being one of the world’s leading providers of sexual and reproductive healthcare, we have a simple vision: to empower clients to make the reproductive choices that are right for them. Only when choice is a reality for each of us, can we create a better, more equal world for everyone.

Our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.

**About the Role**

The Client Care Coordinator is a vital role in our organisation so that we can deliver the best first impressions, accurate tailored support and information, and treatment in the swiftest time possible for all our clients.

As a Client Care Coordinator, you will play a crucial role in ensuring that our clients receive outstanding care from their very first interaction with our clinics. Your primary responsibility will be to provide exceptional customer service, accurate information, and support tailored to meet the individual needs of each client. By coordinating and managing client care, you will contribute to our goal of delivering the best first impressions and efficient treatment processes.

**Responsibilities**:

- Serve as the first point of contact for clients, providing a welcoming and professional atmosphere.
- Respond promptly and courteously to client enquiries
- Assess client needs, gather necessary information, and provide accurate and relevant support.
- Maintain client records and ensure that all information is up-to-date and accurate.
- Collaborate with internal teams to ensure effective communication and coordination of client care.
- Continuously strive to improve the client care process and contribute to the development of best practices.
- Stay up-to-date with industry trends, regulations, and changes that may impact client care.

**About You**

To perform this role, it is essential that you have the following skills:

- Excellent interpersonal and communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to remain calm and professional in challenging situations.
- Exceptional organisational skills and attention to detail.
- Proficiency in using various computer software and systems.
- Ability to work independently and collaboratively in a fast-paced environment.
- Compassionate and empathetic attitude towards clients.
- Ability to work in a diverse and inclusive environment, respecting and collaborating with all individuals equally, and with a commitment to overcome bias and prejudice
- Ability to work as part of a team and liaise with people of all levels
- Good listening and communication skills
- Previous experience in customer service or a client-facing role is desirable.

**About Our Benefits Package**

**Financial**
- Achievable opportunities for salary progression
- Market leading Aviva pension provider (up to 5% employer contribution)
- Over 4,000 perks and discounts through Blue Light card
- Up to £1000 salary sacrifice to purchase a bike tax free (including safety equipment)
- Up to £7000 annual season ticket loan for use on public transport
- Annual contribution towards eye test and glasses

**Wellbeing**
- Access to Employee Assistance Programme and Doctor Line through Westfield Health - 24/7 access to a GP over the phone who can prescribe
- Accredited Mental Health First Aiders to support employees
- Competitive family friendly benefits to support your family and working life
- Potential for flexible working
- We celebrate our colleagues through our national Employee Recognition Programme

**Personal Development**
- Great opportunities to progress within the organisation
- Paid training provided to ensure you are fully equipped to perform within your role and beyond
- Develop your skills through an accredited apprenticeship programme
- Training and Development learning agreements available

We’re proud to be a disability confident level one equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of