Accounts Receivable Officer

NHS Greater Manchester, England, United Kingdom Accounts Receivable Officer Job Summary Working as part of a team the post holder will contribute to the efficient operation of the Accounts Receivable and Accounts Payable Team. The post holder will be responsible for the recovery of the trust debt in accordance with internal policies and procedures. The successful candidate will demonstrate a range of debt management skills including a high collection record, the ability to manage their workload with minimal supervision, and meet monthly deadlines for debtor reporting. Main Duties Perform all debt collection activities to ensure all cash is recovered in a timely manner, sales invoices are raised, and any related queries are responded to. Ensure internal key performance indicators (KPIs) are effectively monitored and managed. Plan and organise workload within the section to adhere to the monthly reporting timetable. Provide support, advice and training to non‑finance managers and budget holders. Identify solutions to complex queries. Responsible for achieving identified objectives within professional policies. About Us Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust (WWL) are proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff, believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and live our values. People at the heart:Listen and involveKind and respectfulONE Team COVID‑19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus. While vaccination is not a condition of employment, we encourage staff to get vaccinated. If you are unvaccinated, helpful advice and information is available by contacting the appropriate department. Details Posted: 26 November 2025 Pay scheme: Agenda for Change Band: 4 Salary: £27,485 to £30,162 per annum, pro rata Contract: Permanent Working pattern: Full‑time, Part‑time, Job share, Flexible working Reference number: 302-25-7630878CPR Job locations: Buckingham Row, Brick Kiln Lane, Wigan, WN1 1XX Job Responsibilities Ensure all debt due to the Trust is received in a timely and accurate manner. Process refunds of overpayments against debtor accounts. Work with the Trust’s private patient officer to raise private patient invoices and maintain up‑to‑date price lists. Resolve complex payment issues, including sensitive matters. Identify financial trends using a broad range of data sources, analysing and interpreting reports. Design and modify complex spreadsheets/databases required by the service. Provide feedback and escalations to the AP/AR Manager. Communicate finance policies and procedures to finance and non‑finance colleagues in line with Trust SFIs (Standing Financial Instructions). Person Specification Essential Qualifications: 5 GCSEs including Maths & English, NVQ Level 4 / AAT qualified or equivalent demonstrable experience, evidence of ongoing professional training & development (CPD). Skills: Excellent communication and interpersonal skills; negotiating and influencing skills; ability to multitask and prioritise competing demands; excellent analytical skills; IT literate with strong spreadsheet skills. Experience: Financial accounting environment; transaction processing in Accounts Receivable; customer‑focussed organisation; detailed advice and guidance to finance professionals and non‑financial managers; computerised financial systems. Knowledge: Financial control, best practice and financial procedures; financial accounting and accounts production; advanced knowledge of Microsoft Office (Outlook, Word, Excel). Desirable Experience of NHS Finance, including Agreements of Balances. Experience working within the NHS. Knowledge of financial accounting and accounts production. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) is required to check for any previous criminal convictions. Employer Details Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Buckingham Row, Brick Kiln Lane, Wigan, WN1 1XX Website: http://www.wwl.nhs.uk/ #J-18808-Ljbffr