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Order Entry Administrator
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Warrington, United Kingdom Sonova Group Full timeSonova is a leading hearing care provider headquartered in Switzerland, committed to building an inclusive culture. Role Overview As an important member of the Order Entry Team you are responsible for accurately processing new, repair, remake, and credit return orders in SAP and Salesforce (CRM). The role ensures all customer orders are entered correctly,...
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Order Entry Administrator
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Warrington, United Kingdom Sonova International Full timeMore about the role:As an important member of the Order Entry Team you are responsible for accurately processing new repair remake and credit return orders in SAP and Salesforce (CRM). The role ensures all customer orders are entered correctly impressions and audiograms meet quality standards and all related documentation is prepared and processed...
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Warrington, United Kingdom Sonova Group Full timeMore about the role:Do not wait to apply after reading this description a high application volume is expected for this opportunity.As an important member of the Order Entry Team you are responsible for accurately processing new, repair, remake, and credit return orders in SAP and Salesforce (CRM). The role ensures all customer orders are entered correctly,...
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Order Entry Administrator
1 day ago
Warrington, United Kingdom Sonova Group Full timeMore about the role:As an important member of the Order Entry Team you are responsible for accurately processing new, repair, remake, and credit return orders in SAP and Salesforce (CRM). The role ensures all customer orders are entered correctly, impressions and audiograms meet quality standards, and all related documentation is prepared and processed...
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Order Entry Administrator
5 days ago
Warrington, Cheshire, United Kingdom Sonova Group Full timeMore about the role: As an important member of the Order Entry Team you are responsible for accurately processing new, repair, remake, and credit return orders in SAP and Salesforce (CRM). The role ensures all customer orders are entered correctly, impressions and audiograms meet quality standards, and all related documentation is prepared and processed...
Order Entry Administrator
2 weeks ago
Select how often (in days) to receive an alert: At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters. Warrington, United Kingdom Order Entry Administrator (Fixed Term Contract) More about the role: As an important member of the Order Entry Team you are responsible for accurately processing new, repair, remake, and credit return orders in SAP and Salesforce (CRM). The role ensures all customer orders are entered correctly, impressions and audiograms meet quality standards, and all related documentation is prepared and processed efficiently. The position requires strong attention to detail, communication skills, and a commitment to maintaining accuracy and efficiency across all stages of order handling. More about the tasks: Key responsibilities typically include: 1. New Orders Accurately enter new orders into SAP, ensuring correct selection of accounts, shipping methods, pricing, and instrument model/variant configuration. Review and assess impressions for quality and audiograms for instrument suitability. Print, prepare, and scan all required paperwork and documentation. Confirm orders through to the next stage of processing. Identify and escalation any incomplete or unclear orders using Salesforce (CRM). 2. Repair & Remake Orders Verify serial numbers against provided documentation. Enter repair and remake orders into SAP, ensuring accurate configuration (ITE only where applicable). Assess impressions for quality on remake orders. Query and escalation any discrepancies or issues through Salesforce (CRM). 3. Credit Returns & Queries Verify invoice dates to determine eligibility within the agreed return period. Process credits for approved in-period returns and prepare items for reprocessing. Return any out-of-period credits (not approved) to the Dispenser. Record and escalation any order or credit-related issues through Salesforce (CRM). More about you: Fluent written and verbal English skills Proficient in MS Office and quick to learn new systems Strong organisational and time management skills Attention to detail and accurate documentation habits Ability to prioritise and work efficiently under pressure Proactive, responsible, and customer-oriented mindset Team player with good communication and collaboration skills Reliable, adaptable, and eager to learn continuously Prior experience in a similar role or equivalent education (e.g. GCSE English/Maths) is an advantage More about what we offer: As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans. Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. #J-18808-Ljbffr
