Customer Service Consultant
2 weeks ago
Customer Service Consultant – Warrington, Bridge Street We are looking for passionate individuals to join our Branch Customer Service Team in Warrington. As a Customer Service Consultant you will provide an outstanding service, educate customers on our digital platforms, raise fraud awareness, identify vulnerable customers and support complex banking needs. What You’ll Do Serve as the first point of contact for customers, taking ownership of their needs and delivering an exceptional experience. Educate customers about HSBC digital services and fraud awareness. Identify customers in vulnerable situations and determine the best support. Help customers with more complex banking needs to ensure they feel supported. What You Need to Be Successful Excellent communication skills, able to engage in conversations, build connections and show empathy. Ownership mindset – take enquiries through to resolution, exceeding expectations with a friendly & efficient service. Resilience to a continuously changing environment. When & Where You’ll Work Full‑time, 35 hours per week: Monday‑Friday 09:00‑17:00 and Saturday 09:00‑13:30 (not all branches open on Saturday). You may be asked to support other nearby branches; any additional costs are reimbursed in line with HSBC Expenses Policy. Your Training You’ll receive full in‑branch training over 9 days spread over 3 weeks. Attendance of the entire course is required; holidays during this period are not allowed. What You’ll Get Starting salary of £26,000 (based on 35 hours per week) plus an annual discretionary performance bonus. Over six weeks holiday, including bank and public holidays, with the option to purchase more. Perks at Work Benefit – access to 30,000+ national & local employee discounts. Market‑leading employer pension contribution. BUPA Healthcare. Life Assurance equal to four times your annual salary. Flexible benefits platform providing upgrades to health club memberships, retail voucher cards, car breakdown cover, etc. Sharesave scheme – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate. Diversity & Inclusion We are committed to creating diverse and inclusive workplaces. Our interview process accommodates candidates with disabilities, long‑term conditions or neurodivergent individuals who meet the minimum criteria. If you require accommodations during the recruitment process, please contact our Recruitment Helpdesk at hsbc.recruitment@hsbc.com or +44 207 832 8500. #J-18808-Ljbffr
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Warrington, United Kingdom HSBC Full timeWhat you'll do *(This role is suitable only for those who are fluent in Mandarin / Cantonese) * The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants...
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