EDI / API Specialist

EDI / API Specialist Location: Liverpool, England, United Kingdom To lead and manage the development, implementation, and support of EDI (Electronic Data Interchange) and API connectivity solutions for all UK Group companies across the UK & Ireland in collaboration with Regional Office (Europe) and Head Office teams. Acting as the key interface between business operations, IT, and external partners. The role ensures efficient, accurate, and secure digital data exchange processes that support operational excellence and continuous improvement within the shipping organization. Responsibilities Act as the interface between business and IT: Bridge communication and requirements between operational teams, vendors, and IT, ensuring alignment on EDI/API initiatives. Lead EDI and API projects: Oversee the development, implementation, and harmonization of EDI and API solutions, collaborating with regional and head office teams. User Acceptance Testing (UAT): Coordinate and execute UAT for new integrations and enhancements. Vendor and supplier management: Serve as the focal point for external partners, ensuring smooth data exchanges and resolving connectivity issues. Root cause analysis and troubleshooting: Investigate and resolve EDI/API issues, launch corrective roadmaps, and support operational teams with technical challenges. Standardization and harmonization: Initiate and drive standardization efforts (e.g., SMDG standards) for EDI processes. Monitoring and reporting: Track KPIs, generate EDI/API flow reports, and follow up on data transmission issues. Continuous improvement: Analyze business needs, propose technical solutions, and drive ongoing optimization of digital data exchange processes. Training and support: Train end users, document business requirements, and provide technical support for EDI/API tools. Stakeholder communication: Regularly inform and guide customers, vendors, and internal users about new digital tools and process changes. Project implementation: Ensure correct configuration and implementation of digitalization projects in line with business needs. Qualifications Professional experience: Demonstrated experience with EDI/API in logistics, shipping, or sea freight environments. Technical proficiency: Familiarity with EDI, API, and related digital technologies; ability to work with current software and tools. Analytical and problem-solving: Strong analytical skills, root cause analysis, and solution‑oriented mindset. Project management: Ability to independently implement and manage projects, set priorities, and coordinate with multiple stakeholders. Communication: Excellent communication skills in English both written and verbal; able to communicate with technical and non‑technical audiences. Customer and vendor focus: Experience working with internal and external partners, providing support, and building relationships. Proactive and self‑motivated: Goal‑oriented, proactive, and able to work independently. Business process understanding: Knowledge of maritime transport, logistics processes, and business flows is a plus. Continuous learning: Willingness to stay updated on digital trends (e.g., e‑commerce, digitalization, EDI, API, AI). Administrative accuracy: Strong organizational and administrative skills, with attention to detail. People skills: Ability to train, coach, and motivate users; people management and leadership skills are a plus. Benefits Discretionary annual bonus Enhanced pension scheme up to 15% total contribution 25 days annual leave (plus public holidays) increasing with length of service and an additional day over Christmas period, with option to buy/sell leave Life assurance x4 Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille Cycle to work scheme/Season ticket loans Enhanced policies including Maternity & Paternity Employee recognition awards EEO Statement CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. Our long‑held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Transportation, Logistics, Supply Chain and Storage and Maritime Transportation #J-18808-Ljbffr