Customer Service Specialist
1 day ago
Join to apply for the Customer Service Specialist role at Network Plus. Department: Severn Trent WaterLocation: Brunel HouseCompensation: £26,984 / year DescriptionThe Customer Service Advisor will manage a range of customer and client inquiries through telephone, web, and email channels, ensuring excellent customer satisfaction and accurate completion of daily tasks. Key Responsibilities Ensure the highest level of customer service is achieved for both external and internal customers, providing excellent satisfaction every time. Respond to customer and client enquiries efficiently, ensuring professionalism and empathy in all interactions. Prioritise contacts effectively to meet all client and customer operational requirements. Maintain and update customer and client databases, ensuring all issues are recorded thoroughly and escalated appropriately. Manage the resolution of customer complaints within agreed timescales, meeting company KPIs and SLAs. Collaborate with field and planning teams to ensure customer promises are met and information is accurately communicated. Skills, Knowledge & Expertise Experience within the utilities sector is desired but not essential. Background in customer service, ideally within a contact centre or field operations environment. Strong IT and system literacy, with the ability to learn new platforms quickly. Excellent organisational skills and ability to meet important deadlines in a fast‑paced environment. Job Benefits We offer a competitive salary based on experience along with a full benefits package. Equal Opportunity Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces‑friendly. We welcome applications from ex‑Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. By applying for this role, you agree to the terms of our privacy policy, which can be found here: https://networkplus.co.uk/privacy-and-cookie-policy. #J-18808-Ljbffr
-
Operations & Customer Service Specialist
5 days ago
East Midlands, United Kingdom Pertemps Bond Full timeA leading logistics company in the East Midlands is seeking a proactive Customer Service & Logistics Agent to join their Derby branch. The role focuses on delivering outstanding customer service and involves building relationships with customers through various channels. The ideal candidate will possess excellent communication skills, problem-solving...
-
Customer Service Delivery Specialist
3 days ago
East Midlands, United Kingdom Arvato Full timeCompany description : Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann...
-
Customer Flooding Performance Specialists
2 weeks ago
East Midlands, United Kingdom Severn Trent Full timeCustomer Flooding Performance Specialists Join to apply for the Customer Flooding Performance Specialists role at Severn Trent At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive...
-
Customer Service Coordinator
2 weeks ago
East Midlands, United Kingdom Mitchell Maguire Full timeSector: - Internal Sales_ - Category: - Any - Role: - Any - Region: - East Midlands_ - Location: - Derbyshire_ Salary Description: £25,000 - £30,000 + bonus Posted: 30-Mar-23 Start Date: Recruiter: Mitchell Maguire Limited Job Ref: 307154-7727-2389 Job Views: **1** Industry Sector: Construction, Hire, Formwork, Falsework, Concrete Structures,...
-
Customer Flooding Performance Specialists
2 weeks ago
East Midlands, United Kingdom Severn Trent Water Full timeCustomer Flooding Performance Specialists At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a...
-
Customer Technical Support Specialist I
1 week ago
East Midlands, United Kingdom STERIS Canada Corporation Full timeSelect how often (in days) to receive an alert:At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.HOW YOU WILL MAKE A DIFFERENCEAt STERIS we are a leading global provider of products and services that support patient care with an emphasis on...
-
Customer Technical Support Specialist I
5 days ago
East Midlands, United Kingdom STERIS IMS Full timeOverviewAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. We are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier...
-
Customer Technical Support Specialist I
1 week ago
East Midlands, United Kingdom STERIS Full timeHOW YOU WILL MAKE A DIFFERENCE At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our...
-
East Midlands, United Kingdom GXO Logistics, Inc. Full timeA logistics and supply chain company in the East Midlands is seeking a Customer Service Specialist. In this role, you will manage daily customer service requests, maintain communication across departments, and produce customer reports. Successful candidates will possess strong communication skills and previous customer service experience, thriving in a...
-
Customer Services Executive
7 days ago
East Midlands, United Kingdom Reconomy Connect Full timeJoin to apply for the Customer Services Executive role at Reconomy ConnectAt Reconomy Connect, we are changing the way the world thinks about waste. By bringing together several of Reconomy's market‑leading brands and specialist services, we are leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years...
