Client Success Specialist

Join to apply for the Client Success Specialist (UK Payroll) role at AAB. About AAB AAB is a tech‑enabled business critical services group providing audit, accounting, tax, payroll, HR outsourcing and advisory solutions globally. We help our clients manage the critical elements of their business – its people and finances – by providing resources and technology that ensure things run smoothly, no matter what hurdles they encounter. Location Scotland (Aberdeen, Glasgow, Stirling or Leeds). Role Client Success Specialist – Payroll team. Purpose Act as a primary point of contact for UK payroll clients, ensuring high levels of satisfaction and engagement. Responsibilities Act as a primary point of contact for UK payroll clients, ensuring high levels of satisfaction and engagement. Review, validate and manage payroll data between all stakeholders (clients, offshore & onshore teams) ensuring timely and accurate payroll runs. Address and resolve all client queries or complaints in a timely manner. Build and maintain strong relationships with clients by understanding their payroll needs and offering tailored solutions. Identify key points to discuss with colleagues and clients, and offer practical solutions. Host or attend client meetings on a monthly/quarterly basis to develop and strengthen client relations and gain exposure to client interactions. Track client success metrics such as accuracy, timeliness, and feedback. Identify process improvements and recommend best practices to enhance payroll efficiencies. Undertake a key role in each assignment, expand knowledge and manage work processes from planning to completion, with limited guidance. Demonstrate ability to take instruction and deliver specific pieces of work to colleagues for quality review. Apply financial discipline regarding costs and deliver operational efficiency regarding time. Demonstrate knowledge of services offered by the department and the firm, and identify areas where the firm could assist clients. Understand professional ethics and the firm’s methods and standards of work and their impact on business advisory role. Contribute to marketing campaigns, including social media. Undertake professional training and/or work towards a professional qualification, achieving first‑time passes in any tests or exams. Maintain regular communication and build strong working relationships with offshore payroll processing teams to ensure timely and accurate processing of payroll. Address any issues or discrepancies in payroll data, providing clarification and support where possible, or escalating to the appropriate onshore management when necessary. Qualifications Strong understanding of UK payroll legislation and pension schemes. Experience working to tight deadlines. Experience handling a client portfolio with strong engagement. Excellent verbal and written communication skills with client‑centric approach. Ability to troubleshoot payroll escalations and provide clear and effective solutions. Experience working in a payroll bureau. Salary & Benefits Salary: Competitive. Benefits & Culture We pride ourselves on providing an inspiring career opportunity. Our culture keeps the layers simple and relationships personal. Looking after our people is at the heart of everything we do. EEO Statement AAB Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Disclaimer Unsolicited CVs sent to AAB by recruitment agencies will not be accepted for this position. AAB operates a direct sourcing model; if agency assistance is required, the Talent Acquisition team will engage directly. Seniority Level Entry level Employment Type Full‑time Job Function Other Industries Professional services #J-18808-Ljbffr