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Job Summary Havelock Grange Practice is looking for a full‑time or part‑time Receptionist/Practice Assistant to join their friendly multidisciplinary team. Key Features Permanent contract Full‑time, part‑time or job share Training & development supported Six weeks pro‑rata holidays NHS Pension Scheme available Salary depends on experience Responsibilities Greet patients and visitors courteously and efficiently. Provide an effective and polite telephone enquiry service. Proactively communicate information between relevant patients, doctors and professionals. Maintain an effective filing and recording system for patient data and practice documents. Accurately produce word‑processed documents. Act as confidential liaison between Partners and patients. Person Specification Qualifications GCSE grade in English and Maths (essential). Good standard of general education (essential). NVQ in Customer Service (desirable). Experience Practical experience of working with others (essential). Experience using own initiative (essential). Experience of customer service (essential). Experience working within a General Practice environment (desirable). Practical experience of computerised systems (desirable). Other Information Disclosure and Barring Service Check required. Rehabilitation of Offenders Act (Exceptions Order) 1975 compliance. Employer Details Havelock Grange PracticeOne Life Hartlepool, Park Road, Hartlepool, TS24 7PWWebsite: https://www.havelockgrangepractice.co.uk/ Reference Number A2611-25-0006 Posted 06 November 2025 #J-18808-Ljbffr