IT Desktop Analyst
2 weeks ago
This vacancy is offered on a fixed term basis for up to 12 months. The Digital service team in the Trust leads on Digital strategy, development, co-ordination, planning, project, and programme management for all Digital and supporting functions. This role forms part of the IT Operations Team within the wider Digital Service. The IT Operations Team provides a customer facing service to resolve customers’ day to day technology queries, resolve issues and manage incidents, problems, service requests through to resolution. Its primary purpose is to deliver a high-quality IT support service, acting as the first point of contact for all GHC staff. Support is provided in person, over the phone, and through various communication channels including email, the ITSM self-service portal, and remote access tools. The role will have a focus on supporting colleagues as the organisation migrates from a local Microsoft 365 email tenant to the NHS central tenant. The role requires travelling to various sites across Gloucestershire to provide support to clinical and administrative staff. The post holder will be part of the core hub that will manage real time communications with customers on the status of IT systems and Operations, liaising directly with any other team as required. To ensure the provision of a high-quality Customer focused IT Support Service providing a single point of contact to all staff of the Trust in relation to all the services provided by the Service. Utilise knowledge, skills and judgment to provide a resolution where possible or where unable to assign call to the appropriate team. To deal with all calls received and ensure they are recorded and dealt with appropriately and within agreed SLA’s. Focus on supporting colleagues as the organisation migrates from a local Microsoft 365 email tenant to the NHS central tenant. About We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust. 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question. 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region. 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%. Contact Name: Stew GrosvenorJob title: IT Support Specialist - Community Support LeadEmail address: Stew.Grosvenor@ghc.nhs.ukTelephone number: 0300 421 8122 #J-18808-Ljbffr
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IT Desktop Analyst
2 weeks ago
Tewkesbury, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full timeIT Support Specialist – Community Support Lead 1 day ago Be among the first 25 applicants 1x fixed term contract for up to 12 months The Trust's IT and Clinical Systems Service Desk coordinates the allocation and escalation of all non-resolved incidents and service requests to specialist IT/Clinical support and third-party IT system and service suppliers....
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IT Desktop Analyst
2 weeks ago
Tewkesbury, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full timeContract Terms 1x fixed term contract for up to 12 months The Trust's IT and Clinical Systems Service Desk coordinates the allocation and escalation of all non‑resolved incidents and service requests to specialist IT/Clinical support and third‑party IT system and service suppliers. It also procures hardware and software to support the organisation. This...
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Service Desk Analyst
2 weeks ago
Tewkesbury, United Kingdom PentenAmio UK Full timeJoin us as a Service Desk Analyst at PentenAmio, a leading provider of advanced digital security solutions. Typical Activities Responding to technical support requests via email, phone or ticketing system Providing advanced troubleshooting and resolving customer incidents Fulfilling service requests and provisioning hardware Supporting the Major Incident and...
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Service Desk Analyst
4 days ago
Tewkesbury, Gloucestershire, United Kingdom PentenAmio Full timeLocation:Tewkesbury (On-Site)Salary:£28,000 - £31,000Clearance Required:DVAbout PentenAmioPentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver...
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IT Desktop Analyst
2 weeks ago
Tewkesbury, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full timeA healthcare trust in Tewkesbury is seeking an IT Support Specialist – Community Support Lead to provide high-quality IT support to clinical and administrative staff. The role requires travel across Gloucestershire and involves managing incidents and service requests. Strong communication and incident management skills are essential, along with experience...
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Service Desk Analyst
2 weeks ago
Tewkesbury, United Kingdom PentenAmio Full timeAbout PentenAmioPentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.Across the UK and...
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Service Desk Analyst
1 week ago
Tewkesbury, United Kingdom PentenAmio Full timeAbout PentenAmioPentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.Across the UK and...
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Service Desk Analyst
1 week ago
Tewkesbury, United Kingdom PentenAmio Full timeAbout PentenAmioPentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.Across the UK and...
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Service Desk Analyst
1 week ago
Tewkesbury, United Kingdom PentenAmio Full timeAbout PentenAmio PentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us. Across the UK and...
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IT Desktop Support Analyst
2 weeks ago
Tewkesbury, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full timeA regional health service provider in the United Kingdom is seeking an IT Support Specialist to provide exemplary customer service and support for IT systems. The ideal candidate will act as a primary contact for technology queries, resolving issues efficiently and managing service requests. This role involves travel across various Gloucestershire sites,...
