Service Desk Analyst
4 days ago
About PentenAmioPentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.Across the UK and Australia, PentenAmio combines a legacy of knowledge and proven delivery across secure mobility and AI-driven deception technologies. Our work spans Government and Defence markets across civil and military applications, powering intelligent advantage on a global scale.Typical Activities • Responding to technical support requests via email, phone or ticketing system • Providing advanced troubleshooting and resolving customer incidents • Fulfilling service requests and provisioning hardware • Supporting the Major Incident and Problem Management processes • Creating and maintaining user guides and internal documentation • Collaborating with other teams to drive incident resolution • Assisting in inter-team knowledge sharing and workload alignment • Delivering training and support to other Service Desk team members • Communicating service issues and updates to management • Supporting service delivery excellence across the businessWhat we're looking for • Strong technical troubleshooting skills • Experience with Windows and Linux desktop environments • Good understanding of IT networks • Proficiency with ITSM tools such as Jira, Freshdesk or ServiceNow • Experience using knowledge systems like Confluence or SharePoint • Proficiency in Microsoft Office tools • Excellent communication skills, face-to-face and online • Strong customer service mindset • Experience in a Service Desk or similar support environment • Ability to remain calm under pressure and prioritise effectivelyDesirable • Experience working with secure communications environments • Familiarity with Unix systems • Knowledge of Wi-Fi networking • Experience managing Apple mobile devices • ITIL Foundation or equivalent knowledgeQualifications & Eligibility To be eligible for this position you must: • Have relevant experience in an Service Desk or technical support role, OR have a degree in a relevant field; and, • Be a British citizen; and • Hold or be eligible for UK National Security Vetting (NSV) – DV level clearance.Why Work at PentenAmio?At PentenAmio, we value our employees and offer a comprehensive benefits package, including:Life Insurance - X4 SalaryPrivate Health SchemeEV Salary Sacrifice schemeSalary Sacrifice Company Pension, matched up to 10%25 Days Holiday + Bank/Public HolidaysOption to buy an additional 37.5 holiday hoursCycle to Work schemeCoffee & Cake mornings every fortnightEnhanced Maternity & Paternity leaveTeam Away DaysAdditional perks:Free on-site parkingFree Flu VaccinationCasual dress codeFree fruit in the officeHealth & Wellbeing programPentenAmio is committed to providing equality of opportunity for all. We aim to ensure our workplaces are free from discrimination and that our current and future colleagues are treated fairly and with dignity and respect. Please inform us of any reasonable adjustments that we may need to make.
-
Service Desk Analyst
2 weeks ago
Tewkesbury, United Kingdom IMT Resourcing Solutions Full timeWe have an exciting opportunity for a Service Desk Analyst to join their well established team based in Tewkesbury. Due to continued growth they are looking to expand their Service Desk team with an additional member, this is a great opportunity for someonelooking to develop and progress within an exciting growing business. Role Responsibilities - Part of a...
-
Service Desk Analyst
10 hours ago
Tewkesbury, Gloucestershire, United Kingdom PentenAmio Full timeLocation:Tewkesbury (On-Site)Salary:£28,000 - £31,000Clearance Required:DVAbout PentenAmioPentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver...
-
Service Desk Analyst
1 week ago
Tewkesbury, United Kingdom PentenAmio UK Full timeJoin us as a Service Desk Analyst at PentenAmio, a leading provider of advanced digital security solutions. Typical Activities Responding to technical support requests via email, phone or ticketing system Providing advanced troubleshooting and resolving customer incidents Fulfilling service requests and provisioning hardware Supporting the Major Incident and...
-
Entry-Level Service Desk Analyst – IT
1 week ago
Tewkesbury, United Kingdom PentenAmio UK Full timeA leading provider of advanced digital security solutions is seeking a Service Desk Analyst in Tewkesbury. The role involves responding to technical support requests, troubleshooting incidents, and maintaining user documentation. Applicants should have experience in technical support or a relevant degree, and must be British citizens eligible for UK National...
-
Service Desk Analyst
4 days ago
Tewkesbury, United Kingdom PentenAmio Full timeAbout PentenAmioPentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.Across the UK and...
-
Service Desk Analyst
1 week ago
Tewkesbury, United Kingdom PentenAmio Full timeAbout PentenAmioPentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.Across the UK and...
-
Service Desk Analyst
4 days ago
Tewkesbury, United Kingdom PentenAmio Full timeAbout PentenAmio PentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us. Across the UK and...
-
Service Desk Analyst
2 weeks ago
Tewkesbury, Gloucestershire, United Kingdom PentenAmio UK Full time £30,000 - £45,000 per yearAbout PentenAmioPentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us.Across the UK and...
-
Service Desk Analyst
4 days ago
Tewkesbury, Gloucestershire, United Kingdom PentenAmio Full timeAbout PentenAmio PentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us. Across the UK and...
-
Service Desk Analyst
4 days ago
Tewkesbury, Gloucestershire, United Kingdom PentenAmio Full timeAbout PentenAmio PentenAmio is a leading provider of advanced digital security solutions that power national security and resilience across the UK, Australia and our allies. Focused on solving complex digital challenges that others avoid, we embrace the impossible to deliver transformative technologies that protect those who protect us. Across the UK and...
