Payment Optimisation Manager

2 weeks ago

London, United Kingdom Comoro Ltd. Full time

We're seeking a Payment Optimisation Manager for a global subscription business—own payment strategy, reduce decline rates, optimise PSP performance, and boost retention.Salary Up to £80k plus bonus and benefitsRole type PermanentLocation London / HybridOur client is a global media and information-services company who empower people to understand and tackle the critical challenges and changes facing the world. Through analytical rigour, global expertise and evidence-based insights they enable individuals and organisations to make sense of these shifts and chart a course through them.Reporting to the Head of Customer Retention, the Payment Optimisation Manager will be responsible for ensuring optimised processes and contractual arrangements are in place to secure the acceptance of online payments for our global subscription business.You will be an expert in card payment processing. You’ll hit the ground running with a proven track record of product management, specialising in managing payment gateway-related products and authentication products such as 3D Secure. Experience with products driven by data and predictive modelling would be an advantage.Responsibilities will include:Support the Head of Customer Retention in executing the customer-led renewal strategy to increase retention rates and lifetime valueManage relationships with payment service providers, gateways, acquiring partners and payment aggregators including negotiation of commercial terms and contracts and outreach to card schemes where necessaryAnalyse monthly transaction data from acquiring platforms to develop strategy, in conjunction with the retention team to reduce decline rates and frictionContinuously develop and produce global reports detailing key payment KPIs for actionable insightDevelop payment processes to maximise efficiency whilst maintaining regulatory and legislative complianceLiaise with technology and retention team to help manage payment projects from design through to rolloutRegularly monitor transaction data to ensure any significant increases in payment failures and rejections are flagged earlyMaintain database of merchant identification numbersConduct ongoing market analysis to keep abreast of the latest trends in payment optimisationWho you are:Experience with the card payment industry; optimising recurring payment acceptance rates, improving new transaction approval rates and knowledge of card scheme rules.Deep understanding of the nuances between different card schemes, issuers, countries etcKnowledge of regulations affecting card and electronic payments (e.g. latest iteration of PCI/DSS, PSD2, Network Tokenisation, etc.)Proven ability to identify and recommend improvements that demonstrate ROIDealt with international payment methods (local credit cards, bank transfers, etc.) and has an awareness of emerging alternative payment mechanisms (APM’s such as digital wallets & open banking transfers).Good attention to detail and confidence in monitoring and analysing large volumes of dataGood written and oral communication skillsHigh level of professionalism and personal integrityPrior success in developing and optimising payment processesAbility to manage stakeholder needsStrong analytical and problem-solving skills #J-18808-Ljbffr

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