Resident Involvement Officer

2 days ago

Plymouth, United Kingdom Michael Page Full time

Join to apply for the Resident Involvement Officer role at Michael Page 3 days ago Be among the first 25 applicants This range is provided by Michael Page. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Co-ordinate, facilitate and deliver resident involvement activities for the region including support of resident-led scrutiny of services Responsibilities Lead on engagement and joint working with regional and other customer-focused teams to enable engagement of residents at a local level and act as the primary point of contact Lead on local involvement opportunities for residents and ensure ownership of all enquiries from residents about resident involvement opportunities, training, funding and events Maintain accurate data for involved residents, leading on regular reporting as required and in line with agreed KPIs Actively contribute to the development of a range of resident involvement opportunities leading on the use of online tools and digital techniques to ensure that customers have a choice of channels for their involvement Drive forward the digital resident involvement agenda in line with the agreed strategy Manage funding allocation to local groups ensuring all monitoring and auditing requirements are met Maintain an ongoing understanding of the sector's regulatory framework to support customers and colleagues in their engagement activities Support evidence gathering and verification of regional compliance with the regulatory framework Assist with the organising and delivery of resident engagement days, partnership days and conferences Lead on collation of data and pro-active research to ensure the RSC (Resident Scrutiny Committee) is able to fully scrutinise their agreed annual review subject Lead on the set up and support for SIGs (Service Improvement Groups) and T&F (Task & Finish) Groups and own all follow up actions Profile Highly effective communication skills - verbal, written and presentation Excellent people skills and an ability to engage with and support those who are not confident in being part of customer-based involvement groups and/or structures Good analytical skills with the ability to understand and translate performance data into 'easy to understand' format Excellent team player with an ability to work across different teams and at different levels Excellent organisational skills and an ability to work on own initiative Good level of general education with excellent written and verbal skills Good level of IT skills including Word, Excel and PowerPoint Flexible hours to facilitate non-standard meeting arrangements The ability to travel the region as required Job Offer Hourly pay rate of £21.37. Temporary position offering flexibility and valuable experience in the not-for-profit sector. Opportunity to make a positive impact on the local community in Plymouth. Work within a supportive and professional team environment. #J-18808-Ljbffr

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